Forum Discussion

mars19661's avatar
mars19661
Level 3
6 years ago

Netbackup Self Service and ServiceNow Kingston integration

I have a customer who has logged a case about Netbackup Self Service and integration with ServiceNow Kingston.  I have done some research but have not found anything about this at all.  So I thought I would ask the forum if anybody knows.

The customer has asked the following.

Please confirm these statements "Rest API can use content type - application/json for integration with ServiceNow Kingston version" and is it mandatory to use "content-type: application/vnd.netbackup+json;"

Is there any documentation out there about Netbackup Self Service and ServiceNow Kingston integration.  If so where can you get it ?

Also can anybody answer the 2 queries my customer has.

Thank you

Regards

Nicola

  • JonHunt's avatar
    JonHunt
    Level 5
    6 years ago
    I will speak to the developers later today and get you an answer

    Jon
    • mars19661's avatar
      mars19661
      Level 3
      6 years ago

      Hello Jon,

      Thank you for the quick feedback. Problem we have is that we look after Netbackup Self Service, but we have been given no training or documentatioj on these API's and the integration.  Not even sure if we support this side of Self Service, so we are kind fo stuck in the middle.  i will need to find out inhouse if this is  something we support or need to refer the customer to Biomni.

      Thank you

      Regards

      Nicola

      • JonHunt's avatar
        JonHunt
        Level 5
        6 years ago

        So after talking to developers, I have the following response.......

        The question from your customer shows that they are trying to use the NetBackup Rest API and not the NSS Rest API.

        If they use NSS there is already a ServiceNow APP  and we would recommend they look at this in the first instance. Documentation and the ServiceNow App can be found here

        In the Upcoming NSS Mammoth release, there will be a ServiceNow App that connects directly to NetBackup without the need to install NSS. Click here to view the roadmap for NSS Mammoth and you will see the item "ServiceNow App for NBU API".