Forum Discussion

elykoel's avatar
elykoel
Level 3
12 years ago

Syncing my CertTracker and ParterNet accounts

I have recently passed the "Admin of Symantec Endpoint Protection 12.1" exam. I'm not sure if I didn't use the right Partner ID when registering or not but my certification is not showing up on my PartnerNet ID. Although I see it in my CertTracker page when I log in there. Where should I look to remedy this issue? Thanks.

North America
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Training
  • Eileen's avatar
    Eileen
    12 years ago

    I see that you have a partner badge, so that means that you have used your PartnerNet credentials when registering on Connect.  So that part is fine.  As long as you are using the same email address for Cert Tracker, we should be okay.  Once the issue is fixed on Connect, the accreditations should automatically update over the weekend.  If you would like to private message me with the detail on what certification is missing, I can follow up.

  • _r___'s avatar
    _r___
    Level 6
    12 years ago

    Did you use the same email address for both when you registered?

  • elykoel's avatar
    elykoel
    Level 3
    12 years ago

    I don't believe so. I guess I was hoping I could use a different identifying field (ie Partner ID).

    When registering with Prometric for exams I generally use a personal account, but my PartnerNet account is using my work assigned email. 

    Perhaps I should just send off an email to support.

  • _r___'s avatar
    _r___
    Level 6
    12 years ago

    I think support would be able to get you on track with this.

    For example I know to get the badges on Connect to appear, you need to use the same email address for both Connect and Certtracker. May be the same thing in your case as well but support should be able to get it sorted out.

  • elykoel's avatar
    elykoel
    Level 3
    12 years ago

    I'll see if I can get my emails synced. Thanks for the FYI. I'll let you know if it works.

  • Eileen's avatar
    Eileen
    Level 6
    12 years ago

    We are currently experience an issue when importing accreditations/certifications into Connect.  Our development team is looking into this and I hope to have an update for you soon.  Please feel free to reach out to me at any time and I can provide you with an update.

    and Brian81 is correct that your email addresses in Cert Tracker need to match what you use to access Connect as well as PartnerNet.

    ~Eileen

  • elykoel's avatar
    elykoel
    Level 3
    12 years ago

    E,

    Would it be helpful if I gave you my account info from CertTracker to link with my Connect/PartnerNet account?

  • Eileen's avatar
    Eileen
    Level 6
    12 years ago

    I see that you have a partner badge, so that means that you have used your PartnerNet credentials when registering on Connect.  So that part is fine.  As long as you are using the same email address for Cert Tracker, we should be okay.  Once the issue is fixed on Connect, the accreditations should automatically update over the weekend.  If you would like to private message me with the detail on what certification is missing, I can follow up.

  • elykoel's avatar
    elykoel
    Level 3
    12 years ago

    Looks like it is displaying my badges properly now. Thanks for the assistance.

  • malkayyal's avatar
    malkayyal
    Level 3
    12 years ago

    Hi Eileen today i registered in certracker & i have the same problem can't see partner badge in my account why ???