Forum Discussion

dingle2015's avatar
dingle2015
13 years ago

PGP Whole Disk Encryption -computer will not boot

I have PGP installed on my computer and when I enter my password the screen goes black and the computer will not boot to the next screen

 

I have used your product for 3 years so it has worked before.  How can I bypass this and get into my computer?  Can I somehow remove PGP and reinstall?

I need to get to work and need help ASAP

 

Dave Dingle

847-997-5637

Backup and Recovery
Online Storage for Backup Exec
Uninstall
  • garish22's avatar
    garish22
    13 years ago

    I think only a domain admin can bypass those steps

    Regards,

    Garish Shunker,

    Support Admin,

    Orentis Ltd,

    Paris, France

     

    To add a Domain Administrator restart bypass use the following steps:



    1. On a domain controller, open the Active Directory Users and Computers console. (Start>All Programs>Administrative Tools>Active Directory Users and Computers)
    2. Create a new Global Security Group with the name WDE-ADMIN.
    3. Add the desired domain user account(s) to the WDE-ADMIN group.
    4. On the client system, login with the user account added to the WDE-ADMIN group.
    5. Click Start>Run, type cmd in the text field and click OK. The Windows command prompt screen appears.
    6. Switch to the following directory: C:\Program Files\PGP Corporation\PGP Desktop
    7. At the command prompt, type pgpwde --add-bypass --admin-authorization --disk 0 and pressEnter.

    A message displays that the bypass has been successfully completed. You can also verify the bypass user by typing the following at the command prompt: