Forum Discussion

srvijay's avatar
srvijay
Level 2
13 years ago

Not able to send Mail from NOM 6.5.6

Hi ,

Not able to  send mails from NOM. While scheduling reports in NOM getting below error .

0,51216,146,146,25667,1322707552059,0,65,0:,511:Scheduled email task failed for schedule Test- java.lang.Exception: java.lang.NullPointerException Exception:java.lang.Exception: java.lang.NullPointerException   at vrts.rs.engine.processor.EmailRequestProcessor.processRequest(EmailRequestProcessor.java:356)   at vr
ts.rs.engine.processor.RequestProcessingThread.run(RequestProcessingThread.java:154)   Caused by: java.lang.NullPointerException   at vrts.rs.engine.processor.EmailRequestProcessor.processRequest(EmailRequestProcessor.java:255)   ... 1 more   ,47:vrts.rs.schedule.EmailTaskHandler.launchTheTask,2


Can't find resource for bundle java.util.PropertyResourceBundle, key Unknown exception occured in sending mail.

2 Replies

  • NOM 6.5.6 should have addressed all issues with sending Email / via SMTP.

    However, please check the following...

    ./installpath/<nom_dir>/version.txt     <--- verify the contents and ensure 656 is the current version.

    ./installpath/<nom_dir>/eeb.info        <---  verify if any EEB's are installed.

    ----------

    Additional items to check:

    1) AntiVirus --- some A/V | Security Applications restrict SMTP traffic (port 25) 

    2) SMTP Host --- verify the NOM server / IP is allowed to relay SMTP traffic through it

    3) Test Connectivity from NOM to the SMTP host via command line:    telnet smtp_host.fqdn 25

     

     

  • Hi Mark,

     

    Thanks for the reply.

    Kindly find the deteails

    /opt/VRTSnom/version.txt => 6.5.6 is the current Version

    /opt/VRTSnom/eeb.info    =>  Not Able to view any sunh files

     

    NOM server is allowed to send mail using SMTP Server. Since my NOM Server Sends other mails . previously we were using NOM 6.5 during that time we were able to receive reports from NOM . only post upgragadation facing this issue .

     

    Thanks