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Daryl_Gawn's avatar
Daryl_Gawn
Level 4
12 years ago

opscenter displaying client as a dash "-"

hi

we use opscenter as our primary reporting tool for backups

i have a problem where the report is displaying a client as a dash as in -

the client name is correct within netbackup itself 

i have had a look in the opcenter setting to see if it has a alias so i could use the object merger but i cannot find any records in the alias or object merger that is just a dash

the client with the error has never been known as anything else so its not like the system is using an old name for it

i have restarted opscenter multiple times and done some searching online with no luck

 

we are running server 2008 r2 with opscenter 7.5.0.5

thanks

 

Daryl 

Backup and Recovery
OpsCenter
Reporting
Windows Server (2003-2008)

7 Replies

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  • Daryl_Gawn's avatar
    Daryl_Gawn
    Level 4
    12 years ago

    a custom;  report as follows:

    category : backup/recovery

    tabular

    timeframe - last 24hours

    with a few collums like client name, jobsize, policy name, schedule, start and end time and status

     

    if i select to filter it just on a specific client and in the drop box it shows all the clients you can select and that has the same problem, cant find the actual client name only a dash -

  • RonCaplinger's avatar
    RonCaplinger
    Level 6
    12 years ago

    Daryl,

    Are you filtering for Job Type?  Some jobs, like Image Cleanup and Tape drive Clean, do not execute on a client, hence no name.

    Otherwise, I have the same OS/OpsCenter version you listed and I can't find the same problem in my system.

  • Daryl_Gawn's avatar
    Daryl_Gawn
    Level 4
    12 years ago
    hi Ron thanks for your reply no im not filtering for job type, the report contains all clients that are backed up within the last 24 hours and every one client displays correctly apart from one I have another customer with the same version of os and ops/center too and it works fine. Im thinking I may need to find a database admin that could look directly at the database or log a support ticket with Symantec Thanks Daryl
  • tom_sprouse's avatar
    tom_sprouse
    Level 6
    12 years ago

    Daryl,

     

    If you have analytics, try these custom SQL queries to confirm client names on the jobs... 

    1) SELECT * FROM domain_job WHERE clientName IS NULL

2) SELECT * FROM domain_job WHERE clientName = '-'

    You can also run these again the domain_jobarchive table and see if anything hits...

    Provide job information if possible... 

    --Tom

     

  • Daryl_Gawn's avatar
    Daryl_Gawn
    Level 4
    12 years ago

    hi Tom

     

    i just ran those queries and they return "the report did not return any data"

    if i put a valid client name in eg LECT * FROM domain_job WHERE clientName = 'windowsclientname'

    it returns results
     

    sorry what job information did you want?

  • tom_sprouse's avatar
    tom_sprouse
    Level 6
    12 years ago

    Daryl,

    I just wanted to ensure there were no jobs showing the client as a dash... 

    This now appears to be a GUI related issue... perhaps a filter or column is causing the issue.

    Upgrade to 7.5.0.6 if you can...

    --Tom