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sdio_writer's avatar
9 years ago

Veritas Risk Advisor: Working with tickets

Veritas Risk Advisor (VRA) is a data protection and downtime avoidance risk assessment solution. VRA lets you diagnose disaster recovery and high availability (clustering) problems (also called “gaps”) and optimize data protection and reduce risk of downtime.

VRA scans your environment and alerts you to any potential gaps, best practice violations, or service level agreement (SLA) breaches.

What is a ticket?

When VRA detects a gap in your disaster recovery and/or high availability, it issues a ticket. The ticket specifies the problem and the environment entities associated with that problem. For example, VRA can identify:

  • Critical data that is not protected properly.

  • Standby hosts that do not have access to the replicated data.

  • Service Level Agreements (SLAs) that are too strict or too lenient.

  • Inconsistent access to storage by cluster nodes.

Searching for tickets

The VRA Tickets module lets you filter the list of tickets in your system to find a specific ticket or ticket type. After VRA displays your query search results, you can:

  • Group the results by criteria that you specify.

  • Drill down to see ticket details.

  • View the network topology related to the ticket in the Topology module.

  • Group the results by criteria that you specify.

A full description of the ticket is provided, including an explanation of the problem and the items in your environment that are involved. The impact on your system is also shown with suggestions on how to resolve the ticket.

Working with tickets

You can perform a variety of operations on a ticket during its lifecycle.

  • Mark the ticket as resolved. The next time VRA scans your system, it will consider this issue closed.

  • Suppress a ticket. A suppressed ticket indicates that you are aware of this problem, but you do not want to be informed about it again during the next full system scan.

  • Open the Topology module. You can open the topology module displaying the items relevant to the ticket.

  • Add a note to a ticket. You can add a note to a ticket that describes it in more detail. You can filter by note text to make it easier to find a specific ticket(s).

  • Add a star rating to indicate its level of important. (One star is the lowest ticket rating and five stars the highest.) You can then sort your tickets by rating to quickly see your most important issues.

You can also perform operations on multiple tickets.

Learning more

For more information on working with tickets, see “Using the Tickets Module” in the Veritas Risk Advisor User’s Guide.

You can access the User’s Guide and other VRA documentation in the Documents area of the SORT website.

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