Forum Discussion

Gaurav_S's avatar
Gaurav_S
Moderator
15 years ago

Public link for checking product/support life cycle for SF products..

Hello All,

Is anyone aware of latest public link which reveals when a SF product will be End of Life or End of Support ?

I knew about this link :

http://www.symantec.com/business/support/release_details.jsp?pid=15107

but above link doesn't seems to contain the updated information.... most of the prodcut versions show here "To be determined" in their End of Support dates.....


Thanks

Gaurav

 

business continuity
Documentation
Storage Foundation
  • Kimberley's avatar
    Kimberley
    15 years ago
    Hi Gaurav,

    I just wanted to follow up on this thread. I got an update from Tech Support that this fix is dependent on another project’s schedule and won’t be addressed immediately. In the meantime, they suggested the following workaround:

    You can view the EOL announcements on the support Web site. For example:

    http://www.symantec.com/business/support > Storage Foundation for UNIX/Linux > Check the box to Include PDF Manuals, Downloads and Support Forums and then search for EOL

    Hope this helps.


  • Marianne's avatar
    Marianne
    Level 6
    15 years ago
    Hopefully a Symantec employee can give us guidance. You are correct: all the ones that I've tested on the Symantec support site shows "To be determined"...
  • Kimberley's avatar
    Kimberley
    Level 6
    15 years ago
    Hi Gaurav, I heard back from Technical Support about this and they let me know that the “To be determined” message for the End of Support Life dates is a known issue.  They're currently working on a fix that will show the correct dates.

    I'll update this post when I hear that this known issue is resolved. Thanks for bringing this up.


  • Gaurav_S's avatar
    Gaurav_S
    Moderator
    15 years ago
    Thanks a lot Kimberly :-)

    We are experiencing a lot of difficulties as end customer is not believeing that prodcut is EOL/EOS & everytime we are opting to open a case for such a small question..Technical support would have these unwanted cases ( you know I can feel the pain as I was on the same boat sometime back) :-)

    Gaurav
  • Kimberley's avatar
    Kimberley
    Level 6
    15 years ago
    Hi Gaurav,

    I just wanted to follow up on this thread. I got an update from Tech Support that this fix is dependent on another project’s schedule and won’t be addressed immediately. In the meantime, they suggested the following workaround:

    You can view the EOL announcements on the support Web site. For example:

    http://www.symantec.com/business/support > Storage Foundation for UNIX/Linux > Check the box to Include PDF Manuals, Downloads and Support Forums and then search for EOL

    Hope this helps.


  • Kimberley's avatar
    Kimberley
    Level 6
    14 years ago

    I just wanted to update this thread with some news from our Engineering team that we just put up a new public website where you can check this status for both SAMG and NetBackup products:

    https://sort.symantec.com/eosl/show_matrix

     

    This should be much easier than looking through the documents.

    Best,

    Kimberley