Forum Discussion

Aurelio_Sorgiov's avatar
Aurelio_Sorgiov
Level 2
20 years ago

Storage Exec 5.3 Windows 2003 Cluster servers

Hi,

I am having an issue with one of my Cluster server nodes after about three days of running one of the machines seems to run out of system resources or some type of process is causing it to fail. Files over the 1GB in size are no longer accessible (error message access denied )and the Terminal Services longer seems to function correctly, you can not remote access the machine.

Each cluster node is speced with 4 x Xeon 3.2GHZ CPU's, 8GB RAM, 8GB Page File,dual HBA 2GB fibre cards and has 3 x SAN attached drives of around 950GB in size.

Both nodes control around the same amount of data on each of the drives and both have files which are over the 1GB in size.

Does anyone have any ideas as to what maybe the issue or where I should be looking.

Thanks

Aurelio
business continuity
Storage Foundation
  • David_Clark's avatar
    David_Clark
    Level 3
    19 years ago
    Hi Jose

    Can you let me know how you identified SEFSSvr as the problem? Have you raised a call with Veritas about this call - if so what did they say?

    Do you have the problem on all nodes of the cluster or just one?

    We have seen the problem on one node and have had to remove Storage Exec all together. However on the other node it is ruynning without problems....

    BTW we do not do content checking at all.

    Hopefully there will be a fix soon!!

    Thanks
  • Jose_Henrique_M's avatar
    Jose_Henrique_M
    Level 2
    19 years ago
    Hi,

    I thought it might be a memory leak so I used Performance Monitor to check for handle count and pool nonpaged bytes for all the porcesses on my server. After a couple of days the only one that kept growing was SEFSSvr.exe.

    The problem happens only on the active node. My file server is a two node cluster in an active/passive configuration. On the active node the handles grow out of control, if I move to the other node then the handles freeze (they do not drop) and on the new node they start growing.

    I did a very basic install of Storage Exec and have not changed any Content Checking options.

    I don't have paid support so I opened a free e-mail support case and got a reply the next day (see below):

    Hi Jose,

    Try a repair install of Storage exec.

    Thanks,
    Electronic Support Team

    After following their suggestion the problem has not changed. The handles still increase (22610 at the moment). I replied to the support team but haven't hear back from them.

    If anyone can help my Case ID is 500-254-348

    Thanks,
    Jose Henrique