vxlicrep ERROR V-21-3-1015 Failed to prepare report for key

Question

Dear all,

&nbsp;

we got a INFOSCALE FOUNDATION LNX 1 CORE ONPREMISE STANDARD PERPETUAL LICENSE CORPORATE. I have installed key using the vxlicinst -k &lt;key&gt; command. But when I want to check it using vxlicrep I'm getting this error for the given key:

vxlicrep ERROR V-21-3-1015 Failed to prepare report for key = &lt;key&gt;

We have Veritas Volume Manager 5.1 (VRTSvxvm-5.1.100.000-SP1_RHEL5 and VRTSvlic-3.02.51.010-0) running on RHEL 5.7 on 64 bits.

I've read that the next step is to run vxkeyless set NONE, but I'm afraid to run this until I cannot see the license reported correctly by vxlicrep.

What can I do to fix it?

Thank you in advance.

&nbsp;

Kind regards,

Laszlo

laszlo_budai · Answer

Any ideas?

starflyfly · Answer

Hi,&nbsp;

1. &nbsp;if vxlicrep report also error?

2. have you confirm the key is ok?

&nbsp;

If the license key is error, you can call support center for non-techinal support.

marianne · Answer

I realize that this post is a couple of months old, but I just have to add my 2c for sake of completeness...
Infoscale license is for version 7.x.It will not work on a VxVM 5.1 installation.
You need to upgrade to current Infoscale Storage version.
See this mapping of SF products to Infoscale:&nbsp;https://sort.veritas.com/public/documents/vis/7.0/solaris/x64/productguides/html/infoscale_whats_new/ch01s04.htm&nbsp;
&nbsp;
&nbsp;
&nbsp;

modrack · Answer

You also can downgrade your Key to the correct version in the online portal.

frankgfan · Answer

have you tried the command below?#vxlicinst&nbsp;&nbsp;then press enter and follow the prompts to enter the product serial numberRegards,&nbsp;Frank

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vxlicrep ERROR V-21-3-1015 Failed to prepare report for key

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