Forum Discussion

  • TRaj's avatar
    TRaj
    Level 6
    11 years ago

    Well with SSR a UEFI enabled system can be restored to a UEFI machine and a BIOS can be restored to a BIOS machine .

    So will request you to perform a restore of a UEFI enabled machine to UEFI based system

  • George_Thalassi's avatar
    George_Thalassi
    Level 2
    11 years ago

    Hello,

    SSR Desktop 2013 on Ultrabook

    • UEFI Windows 8 Lenovo Ultrabook WITHOUT internal optical drive
    • Disk locked unexpectedly
    • Manufacturer states disk is lost - only factory reset is possible
    • Unable to exchange HDDs because warranty will be invalidated

    Trying to recover system (or files)

    • Connecting external USB optical drive for Symantec Recovery Disk
    • UEFI in BIOS fails to recognise USB optical device
    • LEGACY SUPPORT allows optical device to be recognised (I assume the same goes for USB flash disks)
    • SSR runs but refuses to use backup because it is a UEFI backup and at that point it is being run on a BIOS/Legacy machine

    Extra points

    This situation is not covered in the documentation. Can I verify if my data are ok? How can I restore a UEFI backup to a system that needs to be on Legacy mode to recognize my recovery CD or flash drive?

    Any help will be greatly appreciated.

    Best regards,

    George Thalassinos