On My First Server, I had the BESR 9.0.3's upgrade downloaded on my Exchange 2007 server (W2003 64 Bits) after a manual liveupdate initialy made in the goal of downloading last AV definition (SMSE + EndPoint).
In fact i should have never been known that there were an update installed on my BESR if i didn't get this kind of error messages :
Event ID 1004 "Reporting queued error: faulting application IDUPGRAD.EXE, version 0.0.0.0, faulting module NAVEX32A.DLL, version 20111.1.0.186, fault address 0x00078b30" since 19/05/2011.
PatchSetup.exe
and
Symantec_Backup_Exec_System_Recovery_9.0_SP3_Patch.msp
To finalize the setup process properly, i simply ran it in command prompt and it was OK !
after resolving this issue, i've tried to dowload the update for all my servers via Symantec Installation Manager
on the manager console server --> First surprise = no update available !!!
I then log onto my second Exchange server to manually update it ---> oops ! BESR was not in Live update product list !
i followed KB http://www.symantec.com/business/support/index?page=content&id=TECH60160 and after registering BESR for LU with :
"LUReg.exe -REG -PDD "Symantec Backup Exec System Recovery 2010" -PDN "Symantec Backup Exec System Recovery 2010" -PDV "9.0.1.<BuildNumber>" -PDL "ENGLISH" -PDM "{70731099-3501-40B3-BF96-757371640003}"
BESR then appeared in the list but no update !! --> of course symantec stopped its availability !
Nevertheless i had a copy of the setup on my first server, i could then install it on the second while the update was gone :)
And i can tell tell you that this update corrected for me tanother issue i had when exploring recoverypoints to restore files or folders:
" recovery point rpam failed 0e98f002c"
--> it is now ok with SP3
Thanks symantec for this bugged SP3 :)
Benoit - Nantes (France)