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davep2344's avatar
davep2344
Level 3
9 years ago

Cannot do Create New Recovery Disk using Windows 10 Pro using Typical OR Advanced options

I just installed the Service Pack 4 for Symantec System Recovery 2013 R2 Desktop Edition yesterday.  I was looking forward to testing a restore of a Windows 10 Professional partition from a Recovery point set.  Everything installs fine for the main SSR 2013 R2 software (including SP4) but I cannot create a Symantec System Recovery Disk (USB) using the Symantec System Recovery Disk Creation Wizard because I am getting the following error messages ...


Error message after choosing the TYPICAL option for the Select Recovery Disk creation option ...  "You are not creating the Symantec System Recovery Disk on the latest operating system (Windows 10) that is supported by the product.  You can use this recovery disk to restore only Windows 8.1/2012 Server and earlier.  Do you want to continue?"

I have this exact version of Windows 10 Professional:  10.0.10586 Build 10586  (I did the upgrade to Windows 10 Pro from Windows 8.1 Pro).  I have this exact version of Symantec System Recovery 2013 R2 Desktop Edition:  11.1.4.55331.  Obviously, I want to be able to restore a Windows 10 partition from a SSR2013 Recovery point set.  Not only for Windows 8.1, Windows 7, etc.


Error message after choosing the ADVANCED option for the Select Recovery Disk creation option ...  "You have not installed the Microsoft Assessment and Deployment Kit (ADK) on this computer."  Then it shows the blue link again  ... "Windows ADK Download and install instructions".


I successfully DID install the latest Windows ADK for Windows 10 (Version 1511).  I clicked the blue link to SSRHelp "Windows ADK Download and install instructions" when using the Symantec System Recovery Disc Creation Wizard.  I successfully installed this software exactly as it says.  I don't understand why this wizard is not detecting that I DID in fact install the Windows ADK for Windows 10 (Version 1511) software.

 

Does anyone at Symantec have a solution to this?  Is this a "known issue" for people with Windows 10 who are trying to get the new SSR2013 R2 version 11.1.4.55331 to successfully create a Symantec System Recovery Disk?  Can somebody who works for Symantec notify the SSR2013 R2 software developers to work on a solution for this if they aren't already doing so?

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