Forum Discussion

davep2344's avatar
davep2344
Level 3
9 years ago

Cannot do Create New Recovery Disk using Windows 10 Pro using Typical OR Advanced options

I just installed the Service Pack 4 for Symantec System Recovery 2013 R2 Desktop Edition yesterday.  I was looking forward to testing a restore of a Windows 10 Professional partition from a Recovery point set.  Everything installs fine for the main SSR 2013 R2 software (including SP4) but I cannot create a Symantec System Recovery Disk (USB) using the Symantec System Recovery Disk Creation Wizard because I am getting the following error messages ...


Error message after choosing the TYPICAL option for the Select Recovery Disk creation option ...  "You are not creating the Symantec System Recovery Disk on the latest operating system (Windows 10) that is supported by the product.  You can use this recovery disk to restore only Windows 8.1/2012 Server and earlier.  Do you want to continue?"

I have this exact version of Windows 10 Professional:  10.0.10586 Build 10586  (I did the upgrade to Windows 10 Pro from Windows 8.1 Pro).  I have this exact version of Symantec System Recovery 2013 R2 Desktop Edition:  11.1.4.55331.  Obviously, I want to be able to restore a Windows 10 partition from a SSR2013 Recovery point set.  Not only for Windows 8.1, Windows 7, etc.


Error message after choosing the ADVANCED option for the Select Recovery Disk creation option ...  "You have not installed the Microsoft Assessment and Deployment Kit (ADK) on this computer."  Then it shows the blue link again  ... "Windows ADK Download and install instructions".


I successfully DID install the latest Windows ADK for Windows 10 (Version 1511).  I clicked the blue link to SSRHelp "Windows ADK Download and install instructions" when using the Symantec System Recovery Disc Creation Wizard.  I successfully installed this software exactly as it says.  I don't understand why this wizard is not detecting that I DID in fact install the Windows ADK for Windows 10 (Version 1511) software.

 

Does anyone at Symantec have a solution to this?  Is this a "known issue" for people with Windows 10 who are trying to get the new SSR2013 R2 version 11.1.4.55331 to successfully create a Symantec System Recovery Disk?  Can somebody who works for Symantec notify the SSR2013 R2 software developers to work on a solution for this if they aren't already doing so?

Backup and Recovery
SSR 2013
System Recovery
  • MchBr's avatar
    MchBr
    Level 3
    9 years ago

    I do have the exact problem that SSR claims that I do not have ADK installed. I also followed the description and made sure to install the latest version of ADK for Windows 10 V. 1511. 

    With this version I was able to create a standard version of SRD, but not the advanced version.   

    My list of installed programs shows:  Windows Assessment and Deployment Kit - Windows 10  V.10.1.10589.0

    I tried even to install all features (not only the ones listed in the install description, no change at all. 

    Best regards Michael

     

  • MchBr's avatar
    MchBr
    Level 3
    9 years ago

    Chris,  just opened a case, reference number is 21061676. 

    As I was directed to the German support site, I filled in everything in German, but it is waht I wrote before here in the forum. 

     

    Best regards

    Michael

  • weff's avatar
    weff
    Level 4
    9 years ago

    Despite also receiving this warning message for a Windows 10 Typical Create Recovery disk option (and ignoring it)  - the procedure works flawlessly for me and in Typical mode the ISO is created without any problems. So in Typical mode just ignore the incorrect error message and proceed and it should be ok.

    Prior to this, on the SP3 Release the Typical Create Recovery disk options always failed with obscure error messages.

    I did find that installing the Windows 10 ADK (1511 version) was quite a slow process in comparison to what I can recall when I installed the Windows 8.1 ADK. As there were no instructions to the contrary I have left the Windows 8.1 ADK installed.

    With this SP4 release I have also successfully created the ISO in Advanced mode Create Recovery disk - with the Windows 10 ADK for version 1511 of Windows 10 (64-bit).

    I have not had to update the license key and the full version of  Symantec System Recovery 2013 R2 (11.1.4.55331) installed right oiver the top of the previous release.   I do still have a valid Maintenance Contract for this release (expires in March 2016) but so far I have not needed to replace the Symantec license with the Veritas version which is helpful. I expect that I will need to replace the current license key when I renew the maintenance license nearer its expiry date.

    As yet I have not had any issues with the release other than the incorrect warning message.

    Thanks Veritas.

    Geoff

  • Chrome_K's avatar
    Chrome_K
    9 years ago

    Now I'm having this same problem. ADK for 10 installed, but still no go for SSR Disc Creation Wizard.

    Exactly installed as the instruction said.

     

    Windows 10 Pro, Version 1511, Build 10586.104

    SSR 2013 R2 11.1.4.55331