I installed Symantec System Recovery management solution on virtual machine with 4gb ram, 127gb hdd and windows server 2008 r2 x64 standard os. It was successfull. I'm working in domain environment and I work with domain admin account, everything. Now, I'm trying to deploy altiris agent into windows 7 32bit machine... but unsuccessfully. ---Help me someone please What I need to install on client computers and how to configure it, before installing altiris agent remotely? thanks

Have you imported the computers from AD to the SSR-MS ?

yes, computers are imported, but something is going wrong during remotley install altiris agent.. there are no any issues or errors or warning in event logs

same thing here i cannot use my altriris agent push features with same OS

Hm, then you'd better file a case with Symantec.

By default, firewall is enabled on Windows 7. Windows defender may be enabled also. Start at the client end and review the security logs. Other than that, as long as you are in the same domain, you should be able to deploy. If you are getting an error, you may want to include a screenshot.

Cannot install altiris agent on windows 7 32bit, remotely

13 Replies

Markus_Koestler
Moderator
14 years ago
Have you imported the computers from AD to the SSR-MS ?
karinjo
Level 4
14 years ago
yes, computers are imported, but something is going wrong during remotley install altiris agent..

there are no any issues or errors or warning in event logs
nvincoy
14 years ago
same thing here i cannot use my altriris agent push features with same OS
Markus_Koestler
Moderator
14 years ago
Hm, then you'd better file a case with Symantec.
Andreas_Horlach
Level 6
14 years ago
By default, firewall is enabled on Windows 7. Windows defender may be enabled also. Start at the client end and review the security logs. Other than that, as long as you are in the same domain, you should be able to deploy. If you are getting an error, you may want to include a screenshot.
karinjo
Level 4
14 years ago
All my computers are in the same domain environment. Firewall is disabled by domain policy, windows defender is disabled too. I have symantec endpoint protection 12 but without firewall component. I tried remote install on machine where is no sep12 installed, but it was unsuccessful.

I installed altiris agent on the client workstation, locally, but remotely installation from manager console is impossible. I tried remote install on another client OS, windows xp 32bit, but that is unsuccessful too.

Maybe my client computers doesn't have system requirements, but I think they have.

What are the system requirements for altiris agent installing on the client workstations, 32/64bit?
Andreas_Horlach
Level 6
14 years ago
Click here for the Symantec Management Platform user's guide, then go to the bottom of page 107, paying particular attention to the bottom of page 108:

http://www.altiris.com/upload/smplat_user_gde_001.pdf
karinjo
Level 4
14 years ago
I read this article and I found that all my computers meets the system requirements for remote install altiris agent. I don't know what can be problem in my case.
Andreas_Horlach
Level 6
14 years ago
After you install the Symantec Management Agent on your client, before you install any backup software, does the client communicate back to the server? Also, once the client is installed, when you click on 'settings', do you you see the correct address for the server? (It would likely be the FQDN.)
criley
Moderator
14 years ago
Do you have any Windows 7 x64 in your environment? If yes, does this work on those systems?