Forum Discussion

kse_eug's avatar
kse_eug
Level 2
14 years ago
Solved

Creating Recovery Point Error - what does this error mean?

I am trying to run a Recovery Point backup, and I am getting the following error:

Error E7C3000F: Device \\?\SymantecSnapshot0 cannot read 8264 sectors starting at LBA 36234528.

I thought maybe my hard drive had bad sectors, but I have run checkdisk on it twice now and it has come up clean.  Does anyone know what if being referenced by \\?\SymantecSnapshot0?

Backing Up
Backup and Recovery
BESR 2010
Error messages
System Recovery
  • Khalid_Mashaykh's avatar
    Khalid_Mashaykh
    14 years ago

     

    As a workaround, perform the following steps:

    1. Open BESR.
    2. Go to the Advanced Tab (Left Pane).
    3. Select the Backup Jobs tab.
    4. Right click on the job getting the error.
    5. Select Edit Settings.
    6. Select Next twice.
    7. Uncheck Verify Recovery Point.
    8. Select Advanced and select the "Ignore Bad Sectors During Copy" option and select OK.
    9. Select Next three times, and then select Finish.

    10. At this point, open the Recovery Point Browser, select the .V2I file, and Verify the recovery point.
    This method will help to confirm whether there are bad sectors on a disk or not.

     

    Source : http://www.symantec.com/business/support/index?page=content&id=TECH84397

     

    Please mark it as accepted solution if it solve your issue smiley

2 Replies

  • RRE's avatar
    RRE
    Level 6
    14 years ago

    HI there,

     

    Please go through the following articles to know more about this error & possibly resolve it

     

    http://www.symantec.com/docs/TECH78013

    http://www.symantec.com/docs/TECH56380

    http://www.symantec.com/docs/TECH54575

     

    Regards

    RRE

  • Khalid_Mashaykh's avatar
    Khalid_Mashaykh
    Level 4
    14 years ago

     

    As a workaround, perform the following steps:

    1. Open BESR.
    2. Go to the Advanced Tab (Left Pane).
    3. Select the Backup Jobs tab.
    4. Right click on the job getting the error.
    5. Select Edit Settings.
    6. Select Next twice.
    7. Uncheck Verify Recovery Point.
    8. Select Advanced and select the "Ignore Bad Sectors During Copy" option and select OK.
    9. Select Next three times, and then select Finish.

    10. At this point, open the Recovery Point Browser, select the .V2I file, and Verify the recovery point.
    This method will help to confirm whether there are bad sectors on a disk or not.

     

    Source : http://www.symantec.com/business/support/index?page=content&id=TECH84397

     

    Please mark it as accepted solution if it solve your issue smiley