Forum Discussion

monsieurms's avatar
monsieurms
Level 4
10 years ago

Does backup have to be mounted to browse files?

Hi....I converted from Ghost a year or so ago. I don't think until today I ever had the occasion to browse a recovery point backup and try to recover or view just one file.

I did that today and got very strange results. I was able to open the backup after entering my password (it is pw protected, if that matters). Then, I clicked on the folder that was there "Documents and Setting" and got only a blank. It was as if nothing was there. I checked the backup again--it looked correct. Finally, I mounted it as an H drive and everything seems to be there. I was able to open the file I wanted and do what I wanted.

So, I'm guessing the procedure has changed from Ghost, and it is mandatory to mount the drive first? Or, am I missing something?

 

 

Backing Up
Backup and Recovery
Recovering
SSR 2013
System Recovery
Tip-How to
Windows 8
  • criley's avatar
    criley
    Moderator
    10 years ago

    No, you should not have to mount the recovery point first before restoring files/folders.

    I am assuming you are talking about using the recovery point browser to restore your data?

  • monsieurms's avatar
    monsieurms
    Level 4
    10 years ago

    Yes, that's correct. So, then, I can't get any individual files to show when clicking on Documents and Setting after opening the recovery point.

    On seeing your response, I did further investigation and it appears to be only the Documents and Settings folder where this happens. Everything else works normally.

  • criley's avatar
    criley
    Moderator
    10 years ago

    What operating system are you seeing this on? What version of SSR (check in Help/About for details)?

  • criley's avatar
    criley
    Moderator
    10 years ago

    If it's Windows 8.x you are talking about, maybe this explains it:

    http://www.experts-exchange.com/OS/Microsoft_Operating_Systems/Windows/Windows_8/Q_28431008.html