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yarrx's avatar
yarrx
Level 3
6 years ago

error 1904 when trying to install Veritas system recovery on windows 10 ver 1809

When i try to install Veritas system recovery 18 on windows 10 ver 1809 i get error 1904 failed to registered hresult -1073740791

When i try to install it on older windows 10 version 1803 on the same computer everything work fine. i already tried to make a clean boot and clean install of windows 10 version 1809 and it keep happening even on a clean windows 10 install.

As i see it you have a problem on the new windows 10 1809 update as it only happens on this version.

  • yarrx

    I've tested this here (upgrade) and did not see this issue with build 1809 and VSR 18 SP2. What version of VSR are you using?

    Also, what system locale are you using for Windows? You can go to CMD and run the systeminfo command to check this.

    • yarrx's avatar
      yarrx
      Level 3

      I have tried VSR 18 SP2 that i downloaded from you website and VSR 18 both have the same problem.

      I also tried it on several other Desktops to check to see if the problem exist, some have this problem some do not. when i tried it on Lenovo Laptop X230 it works fine. but as i told you there are some desktops that does not work in windows 10 1809 i do not no way because i tried it on a fresh windows 10 1809 install, without anything else installed. on windows ver 1803 everything works fine on all PC's.

      i attached you the resualt of systeminfo that i run like you asked, in that log i already installed apps but itried it before installing any of them and it still did not work.

      • criley's avatar
        criley
        Moderator

        yarrx

        So is there anything different about those machines where install works when you compare to the machines where it fails? Is the locale different for example?

        Also, have you opened a support case for this issue yet?