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Zaid_1a's avatar
Zaid_1a
Level 3
11 years ago

Error EC8F17B7 along with Error ED800012: (CRC Validation) is invalid & Error E4F3000E: Snapshot failure while using Volume Shadow Copy Service

Hi

I am trying to backup a PC using SSR2013 (Desktop ed). I have created a custom backup job to run on schedule but the backup continuously fails. I find the following error in the event log afterwards:

Error EC8F17B7: Cannot create recovery points for job: Drive Backup of (C:\), (D:\).
 Error E4F3000E: Snapshot failure while using Volume Shadow Copy Service. Please check application event log for VSS errors. Error code: VSS_E_OBJECT_NOT_FOUND (-2147212536). (UMI:V-281-3215-6071)

After running the job manually, I find the following in the event log:

Error EC8F17B7: Cannot create recovery points for job: Drive Backup of (C:\).
 Error ED800012: The internal structure of the recovery point file (CRC Validation) is invalid, damaged or unsupported. (UMI:V-281-3215-6071)

I have been trying a few solutions found on the Symantec website regarding these errors, but have not received any good results. I have also not found a solution that relates to SSR2013...

Thanks

Zaid
 

Backup and Recovery
Error messages
SSR 2013
System Recovery
Windows XP
  • TRaj's avatar
    TRaj
    Level 6
    11 years ago

    How about removing "Microsoft Imagex Tool" You tried everything with SSR ,however you could have tried removing Microsoft Imagex tool or soething better.

    Are you running backups with "Perform full VSS" option enabled.

    If yes , disable the same and run the backups , update the same with the results.

  • Zaid_1a's avatar
    Zaid_1a
    Level 3
    11 years ago

    Hi

    I have come accross the first solution and have run the vssadmin command. This showed only the Microsoft Shadow Copy Provider. No other providers are available.

    I have already performed a standard 'chkdsk /f' on the system with no results. I did not think it neccessary to perform a '/r' as well because the hard-drive in question is a brand-new one (although I am running that presently just in case...). What actually happened is that I previously used to backup the PC using Microsofts Imagex tool. After purchasing licenses for Symantec System Restore (I was very impressed with it's ability to restore to different hardware), I installed it on this PC. We found that after installing SSR, we could no longer remotely access any of this PC's shared folders. Once SSR was un-installed, shared folder functionality was restored. I attempted re-installing the app a few times and a few other common troubleshooting steps without luck, afterwhich I tried google. I read a suggestion somewhere of trying the FixInstall tool which I tried without success. After this I tried Symantec's emergency-uninstall utility (that was available for download along with FixInstall) and this caused the PC to Blue-screen on restart and the system became inaccessible. In order to minimise downtime, I simply restored the the image created with Imagex onto another HDD (I fixed the shared folder issue as described here: https://www-secure.symantec.com/connect/forums/not-enough-server-storage-available-process-command) . I am now experiencing the issue as above.

    Many Thanks for the replies...

    -Zaid

  • TRaj's avatar
    TRaj
    Level 6
    11 years ago

    Also you can perform a chkdsk /r /f and disk defrag to check any disk errors.