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bmackey55's avatar
bmackey55
Level 3
5 years ago

Error ECA307D2: Failed to open (mount or apply) the WIM file in the Veritas System Recovery Disk mod

I'm actually using VSR ver 21 but that wasn't in the drop-down.

I have to install windwos ADK ver 1703 to support access to my Buffalo NAS despite it supporting SMB ver 2. 

When I create "Typical" SRD WITHOUT the ADK ver 1703 installed it works fine but then I don't have proper access to my NAS

When I create "Typical" or "Advanced" WITH ADM ver 1703 installed it fails with the attached error.

I have read many posts on this topic. Anti Virsu SW can be an issue. I only use out-of-the-box Microsoft stuff and I have turned it all off without any luck.

Any suggestions?

18
Windows 10

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  • akihiro1's avatar
    akihiro1
    Moderator
    5 years ago

    Could you attempt below?

    <https://www.veritas.com/content/support/en_US/article.100040728>
    Run 'Recovery Disk Creation Wizard' with option "Run as different user" - using domain admin account.

    <https://www.veritas.com/content/support/en_US/article.100033046>
    Uninstall Webroot AntiVirus and reboot machine. Then try SRD creation again.

    Note: It is possible that the same issue may be seen with other 3rd party AntiVirus software. However, at the time of publication, the issue has only been seen with Webroot.

    • bmackey55's avatar
      bmackey55
      Level 3
      5 years ago

      I don't have any 3rd party anti virus SW installed. I'm only using the out of the box MS stuff.

      Maybe I'm blind, but I can not find they "Run as a different user" otpion anywhere. I have even located the SRDCreate.exe and ran as administrator. 

      Where is this option?

      • Markus_Koestler's avatar
        Markus_Koestler
        Moderator
        5 years ago

        You need to hold down the Shift Key while right-clicking the EXE file, then the option should appear in the context menu.