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Nathan-tech's avatar
14 years ago

Error ED800012 - BESR 8.5

ERROR MESSAGE:

Error EC8F17B7: Cannot create recovery points for job: C Drive. Error ED800012: The internal structure of the image file (CRC Check) is invalid, damaged or unsupported. Error ED800012: The internal structure of the image file (%1) is invalid, damaged or unsupported.
Details:
Source: Backup Exec System Recovery

 

FULL ERROR:

The backup fails and doesn't create an access point when it gives the message above. Every time I test the backup manually (both base and incremental), it fails. Sometimes, very rare, on the scheduled backup, it is successful. Most of the scheduled backups fail also.

 

I already went through the tech doc for this error:

http://www.symantec.com/docs/TECH54676
 

In reference to the above tech doc:

-my BESR desktop edition version is 8.5.7.36701, so it is not an old version problem.

-I tested all variations of the reg files to improve performance. All still gave same error.

-I tested saving to local drive with no compression, same error.

 

BACKUP SETUP:

I am backing up locally, from C drive to D drive. (C: drive=14GB used out of 465GB) (D: drive=930GB mostly empty)

OS: Windows XP Pro, service pack 3, 32 bit

backup is weekly incemental. 1 base each week + 6 incrementals (one each day)

My backup settings: compression: standard; verify recovery point after creation; Perform full VSS backup.

 

TROUBLESHOOTING:

-I have tested backup to network, failed-same error.

-I have tested no compression with about every other setting to test; including backup to network and all variations of the reg files.

-I have tested no 'verify recovery point after creation' Then I manually test recovery point and it tests bad.

-I have tested no 'perform full vss backup'

-I have run checkdisk on both drives with search for bad sectors, no problems found. I tested backup with 'ignore bad sectors during copy', failed-same error

-I recreated the backup job.

-Note: I have this same version of BESR running on many other computers in the same network with the same backup setup with no problem.

 

I tested everything I know except for reinstalling BESR. Which I doubt is the problem, but I don't want to try it b/c it takes so long to install and get updates. Unless someone thinks this is the fix.

Any ideas anyone?

  • BESR 8.5.9 just released. Please use LiveUpdate to get your version to this latest build, reboot, and see if this helps with the issue. To access LiveUpdate, open BESR, click Help on the menu bar, then 'Run Live Update...'

9 Replies

  • The only way I found out to get rid of this is to delete the base recovery point and start a new backup cycle.

  • Has it ever worked on this machine?

    Have you tried an independent backup (full only)?

    Have you tried a cold backup (boot off the SRD and backup that way)?

    Finally, as a test, try a backup of D: only (if it's mostly empty, target this to C:).

  • Markus---

    I did try deleting and starting a new backup, I forgot to note it though. That didn't work, same error.

     

    Chris---

    -It has worked on this machine before. It worked for about 2 months and has been having this error for at least 50% of the backups for the past month and a half.

    ***For my testing below, Setting A = standard compression, full VSS and verify recovery point. Setting B = no compression, no VSS and no verify recovery point.***

    -I just tried an independent backup. I tried C to D with Setting A; failed: same error. I tried C to D with Setting B; it was successful but failed the manual verify.

    -I just tried many cold backup variations: I tried C to D with Setting A(except no full VSS, it wasn't an option); failed, same error. I tried C to D with Setting B; it was successful but failed the manual verify. I tried D to C the same as above, Settings A and B, same results.

    -I just tried regular backup of D to C with Settings A and B, same results as above for each.

    -I also just tried backup of D to network drive (so C would be out of the picture), with Setting B, successful, but failed the manual verify.

    *****All of the backup tests that I did above were independent backups.*****

     

    What's annoying is the scheduled backup that went last night succeeded though, and verifies good.

    So, I've eliminated that it is just the C drive or just the D drive; also, doesn't the cold backup only use the software on the cd? not the installed program? if just the cd, then that eliminates that it is the program that is messed up and a reinstall wouldn't work anyway.

    I am all out of ideas. Except to try reinstall anyway. Thoughts?

  • Markus---

    I did try deleting and starting a new backup, I forgot to note it though. That didn't work, same error.

  • Chris---

    -It has worked on this machine before. It worked for about 2 months and has been having this error for at least 50% of the backups for the past month and a half.

    ***For my testing below, Setting A = standard compression, full VSS and verify recovery point. Setting B = no compression, no VSS and no verify recovery point.***

    -I just tried an independent backup. I tried C to D with Setting A; failed: same error. I tried C to D with Setting B; it was successful but failed the manual verify.

    -I just tried many cold backup variations: I tried C to D with Setting A(except no full VSS, it wasn't an option); failed, same error. I tried C to D with Setting B; it was successful but failed the manual verify. I tried D to C the same as above, Settings A and B, same results.

    -I just tried regular backup of D to C with Settings A and B, same results as above for each.

    -I also just tried backup of D to network drive (so C would be out of the picture), with Setting B, successful, but failed the manual verify.

    *****All of the backup tests that I did above were independent backups.*****

     

    What's annoying is the scheduled backup that went last night succeeded though, and verifies good.

    So, I've eliminated that it is just the C drive or just the D drive; also, doesn't the cold backup only use the software on the cd? not the installed program? if just the cd, then that eliminates that it is the program that is messed up and a reinstall wouldn't work anyway.

    I am all out of ideas. Except to try reinstall anyway. Thoughts? 

  • Error ED800012 - BESR 8.5 

    I still do not have a fix for this and have tried all suggestions and all that I can think of. Can anyone help?

    -Nathan

  • Error ED800012 - BESR 8.5 

    is anyone seeing this post? do I have to start a new article to get people to see that my article isn't solved? still need help please?

    Thanks

  • BESR 8.5.9 just released. Please use LiveUpdate to get your version to this latest build, reboot, and see if this helps with the issue. To access LiveUpdate, open BESR, click Help on the menu bar, then 'Run Live Update...'