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mgshn's avatar
mgshn
Level 3
12 years ago

Former Ghost 15 user - Getting trapped in the SSR 2013 Trial

A few days ago I had an issue with doing a system restore using Ghost 15.  I went to that forum for help and learned that Symantec was going to discontinue Ghost and recommended users "check out" SSR 2013 with its free trial.

I downloaded the free trial and eventually learned it would not install unless I first remove Ghost.  That wasn't from anything that I saw when the SSR installation failed; that happened without any additional information.  However, I did eventually find my way to this forum and a helpful Guru pointed out the issue and also that I could always re-install Ghost if I wasn't happy with SSR.

I uninstalled Ghost, installed SSR, and started backing stuff up.  Now, if one of the things you want to do is a full system restore (my primary interest) then you need a recovery disk.  SSR will make a recovery disk for you and all you need to do is provide an activation key which you don't get with the trial version. 

No problem, as all I need to do is install Ghost.  But I can't install Ghost until I uninstall SSR.  And SSR WILL NOT UNINSTALL.  Whenever I try to uninstall it there's an Error 2738 and something about a VBasic error.

So now I have a trial verision of a program that I can't use and a paid for program I can no longer load.

I guess it can all be fixed if I pay Symantec for an activation key for a program that I'm not sure I want in the hopes it will maybe allow me to upgrade to a latter version that can uninstall so I can install the program I uninstalled so I could evaluate the Free Trial.

To put it another way, I may have to pay Symantec to I can remove their free software and load back the software I paid them for as well.

And, even it it turns out there's a simple, and hopefully less expensive, way out of this I've still wasted a lot of time on what should be a free trial of a comercial product which appears to be more of an alpha test.

(If I sound upset, it's because I really am)