Hi
Since 2 weeks , it is impossible to use SSR 2013 . I have an error message and a problem with Symantec Driver .
Please find the screen capture .
I need a solution to sort out of this problem
Robert
Sorry YOU must mark the post as solution!
You could try to run fixinstall.bat in the symantec program directory.
Thank you Markus for your fast response .
I can remember now when the problem has appeared . It was when I upgraded Norton Security to replace Norton 360 . I used from the technician of Norton , Norton removal tool and after I noticed the problem .First I thougth to reinstall SSR 2013, but I was not sure and want to have your advice
I have run fixinstall .bat without succes .
Regards
Hi
I have solved the problem :
I have re unstalled SSR 2013 . So I have losts my previous saves .
I have SSR 2013 but not the upgrade SSR 2013 R2 . I don't if it is better . Do you have this upgrade ans what are the differences ?
Regards
Robert
Lucky you. For SSR 2013 R2 change have a look here: http://www.symantec.com/business/support/index?page=content&id=TECH225253
May I ask you to mark this post as solved then?
Hello Markus
Yes you can
Regards
Robert
Sorry YOU must mark the post as solution!
Is this the tool that you used?
https://support.norton.com/sp/en/uk/home/current/solutions/kb20080710133834EN_EndUserProfile_en_us
Hello Chris
Yes it is this software that I used .
On my laptop , I have also unstalled Norton Security ant there are also Norton Ghost 15 . Before to use Norton Removal Tool , probably the same day , I had time to check that NRT do , and I saw that it ununstall Norton Ghost 15. So I didn'use Norton Removal Tool
