Forum Discussion

BJB's avatar
BJB
Level 5
10 years ago

Manage backup destinations>Delete recovery point does not delete files?

I have a simple maintenance question.  I wanted to properly delete a very old backup/restore point/image, whatever it is called.  It was an independent image of a PC drive with the image stored on a NAS.

I used SSR to go into advanced, right clicked the drive letter and found the restore point I wanted.  It matched the name, date, etc. of the one I wanted to delete.  I right clicked and chose delete, then chose yes.

It disappeared from the SSR lists but the backup files are still there on the NAS.  So I deleted manually....but I would have thought SSR have deleted the files but perhaps this is a safety feature.

Thanks,

 

BJB

 

Backup and Recovery
Managing Backup Devices
SSR 2013
System Recovery
Windows 7
  • BJB's avatar
    BJB
    Level 5
    10 years ago

    Well, other than it definitely did not do that! :)

    So an open issue on my side, and hopefully with Symantec.  But I guess the question is answered....

    No error, it said to confirm the delete and it did not.

    Getting concerned with SSR stability.  Still trying to resolve (yes I have a case) why a 100% verified backup won't restore..... and now this.

    At least this confirms what it is supposed to do.  Perhaps someone at Symantec can test that function with a backup on a NAS. Not mapped as a drive letter, just referred to as //XXX.

     

    BJB
     

     

  • BJB's avatar
    BJB
    Level 5
    10 years ago

    I can confirm that it correctly deleted the instance in SSR AND the actual image file when using a USB-attached external drive. Perhaps the issue is only with network drives...

    BJB

     

  • BJB's avatar
    BJB
    Level 5
    10 years ago

    It is solved for USB drives.  It is not solved when working with a NAS.

    So not sure what that means. If forum protocol is to marked solved, I will.....

    However I do think it needs to work with both NAS drives and USB external drives.

     

    BJB

     

  • Markus_Koestler's avatar
    Markus_Koestler
    Moderator
    10 years ago

    I case you want to dig deeper into that, you need to file a case for the NAS side of the issue. Otherwise please mark as solved.