No SSR 2013 R2 service packs showing in SIM

This is due to the Symantec/Veritas company separation. The following has the new procedure:

http://www.veritas.com/docs/000081529

I've added the veritas_SSR.pl but still not seeing any updates

Ah yeah there is it!  thanks for the help

argh why is this not simple, it now fails with unable to download files

Can you reproduce this error? If yes, do that and then use the Log Viewer (see link below) to check what error is shown ..

http://www.symantec.com/docs/DOC8560

CopyFile - An IO Exception has occurred accessing the source file.

Could not find a part of the path 'C:\Program Files\Altiris\Symantec Installation Manager\Installs\Altiris\besr\ssr_x64_11_1_4.msi'.

[System.IO.DirectoryNotFoundException @ mscorlib]

at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)

at System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost)

at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share, Int32 bufferSize, FileOptions options, String msgPath, Boolean bFromProxy)

at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share)

at Symantec.Installation.FileDownloader.CopyFile(Uri sourceUri, Uri destinationUri, Int64 fileSize)

Exception logged from:

at Symantec.Installation.Logging.LogActivity.ReportException(Int32 severity, String strMessage, String category, Exception exception, String footer)

at Symantec.Installation.Logging.LogActivity.ReportException(String strMessage, String category, Exception exception)

at Symantec.Installation.FileDownloader.CopyFile(Uri sourceUri, Uri destinationUri, Int64 fileSize)

at Symantec.Installation.FileDownloader.DownloadFiles()

at Symantec.Installation.Context.WizardProcess.DownloadManager.DownloadFiles()

at Symantec.Installation.Context.WizardProcess.DownloadManager.FileValidationComplete(Object sender, FileValidationCompleteEventArgs e)

at Symantec.Installation.FileValidator.ValidateFiles()

at Symantec.Installation.FileDownloader.DownloadFiles()

at Symantec.Installation.Context.WizardProcess.DownloadManager.DownloadFiles()

at Symantec.Installation.Context.WizardProcess.DownloadManager.FileValidationComplete(Object sender, FileValidationCompleteEventArgs e)

at Symantec.Installation.FileValidator.ValidateFiles()

at Symantec.Installation.FileDownloader.DownloadFiles()

at Symantec.Installation.Context.WizardProcess.DownloadManager.DownloadFiles()

at Symantec.Installation.Context.WizardProcess.DownloadManager.FileValidationComplete(Object sender, FileValidationCompleteEventArgs e)

at Symantec.Installation.FileValidator.ValidateFiles()

at Symantec.Installation.FileDownloader.DownloadFiles()

at Symantec.Installation.Context.WizardProcess.DownloadManager.DownloadFiles()

at Symantec.Installation.Context.WizardProcess.DownloadManager.FileValidationComplete(Object sender, FileValidationCompleteEventArgs e)

at Symantec.Installation.FileValidator.ValidateFiles()

at Symantec.Installation.FileDownloader.DownloadFiles()

at Symantec.Installation.Context.WizardProcess.DownloadManager.DownloadFiles()

at Symantec.Installation.Context.WizardProcess.DownloadManager.FileValidationComplete(Object sender, FileValidationCompleteEventArgs e)

at Symantec.Installation.FileValidator.ValidateFiles()

at Symantec.Installation.FileDownloader.DownloadFiles()

at Symantec.Installation.Context.WizardProcess.DownloadManager.DownloadFiles()

at Symantec.Installation.Context.WizardProcess.DownloadManager.FileValidationComplete(Object sender, FileValidationCompleteEventArgs e)

at Symantec.Installation.FileValidator.ValidateFiles()

at Symantec.Installation.FileDownloader.DownloadFiles()

at Symantec.Installation.Context.WizardProcess.DownloadManager.DownloadFiles()

at Symantec.Installation.Context.WizardProcess.DownloadManager.FileValidationComplete(Object sender, FileValidationCompleteEventArgs e)

at Symantec.Installation.FileValidator.ValidateFiles()

at Symantec.Installation.FileDownloader.DownloadFiles()

at Symantec.Installation.Context.WizardProcess.DownloadManager.DownloadFiles()

at Symantec.Installation.Context.WizardProcess.DownloadManager.FileValidationComplete(Object sender, FileValidationCompleteEventArgs e)

at Symantec.Installation.FileValidator.ValidateFiles()

at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)

at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)

at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)

at System.Threading.ThreadHelper.ThreadStart()

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Date: 25/01/2016 13:39:38, Tick Count: 9389216 (02:36:29.2160000), Host Name: PON-IPMC01, Size: 4.76 KB

Process: SymantecInstallationManager (5928), Thread ID: 41, Module: SymantecInstallationManager.exe

Priority: 1, Source: Symantec.Installation.FileDownloader.CopyFile

File: C:\ProgramData\Symantec\SMP\Logs\SIM 2016-01-25 11-54-31\a.log

I think I better log a support call for this because I can no longer use the SSR management solution since updating the management platform.

I now get a HTTP Error 500.19 - Internal Server Error opening the web page with the error.

OK, yes - please go ahead and log a case.

Hi Chris,

Any chance you ca have a look at case 21120886 for me.  Its been raised for weeks and Im not getting anywhere. Nobody ever gets back to me and I'm currently without a working management console.