Forum Discussion

GMul's avatar
GMul
Level 2
11 years ago
Solved

Recovery Disk can't detect UEFI recovery point

I'm using SSR 2013 SP2 trial version on a GPT/UEFI computer.

When an image recovery attempted within windows, the available recovery points are listed as UEFI in the Image Firmware Type column.

However, when an image recovery is attempted using the Recovery Disk, the same recovery points show as BIOS based in the Image Firmware Type column.  Attempting to restore shows a cue stating:  Cannot restore BIOS based recovery points on UEFI based computers.  Please select a UEFI based recovery point".

Any ideas?

 

Thanks, Gary

 

 

 

 

Backup and Recovery
SSR 2013
System Recovery
System Recovery Disk
Windows 7
  • criley's avatar
    criley
    11 years ago

    Thanks for the update Gary.

    Can you please mark this thread as solved then so that others can see there is a solution here. Thanks.

3 Replies

  • criley's avatar
    criley
    Moderator
    11 years ago

    There was an issue like this that was fixed in SP2:

    http://www.symantec.com/docs/TECH207176

    Can you try the workaround mentioned in the article above to see if this helps?

  • criley's avatar
    criley
    Moderator
    11 years ago

    Thanks for the update Gary.

    Can you please mark this thread as solved then so that others can see there is a solution here. Thanks.