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Ravi_Bhandari's avatar
Ravi_Bhandari
Level 6
7 years ago

SSR 2013 R2 MS is unusable because of speed of web interface

It has fallen to me to manage this software after my colleague left the business. However I am surprised that he ever managed to get anything done. Using the interface is like wading through treacle. A restore must have taken over an hour to initiate and then I wasn't confident that it was doing anything.

The servers are physical and exclusively used by SSR. Using the browser on the server itself rather than my PC makes no difference.

Are there any maintenance tasks that need to be performed on SQL Server or the SSR server itself?

Any help would be greatly appreciated, I believe the powers at be are thinking of ditching the whole thing for another vendor, something that can backup windows 10 machines.

2013 R2
Windows Server 2012 R2
  • criley's avatar
    criley
    Moderator
    7 years ago

    Ravi_Bhandari

    A bit more detail would be helpful here. Are all aspects of the Management Console slow or only certain things/actions?

    What browser (and version) are you using?

    Is the database local or remote to the MS server?

    How many client machines are you managing? How much memory/processing power does the MS server have? In my experience, a lot of customers under-spec the MS server which then leads to performance issues. Start by looking at task manager on the MS server - is memory and/or CPU maxed out?

    With regards your comments about ditching the product; is this because of the performance issue or are there other reasons for this?

    • Ravi_Bhandari's avatar
      Ravi_Bhandari
      Level 6
      7 years ago

      Yes all aspects of the console are unbelievably slow, not just certain actions.

      I am using Internet Explorer version 11

      The database is on a different server

      About 800 clients. It is a properly spec'd server 28GB 1 socket 2 cores Intel Xeon 3GHZ. Memory or CPU isn't maxed out according to task manager.

      Performance as well as the inability to back up Windows 10 would be why we would look to another product.

      • criley's avatar
        criley
        Moderator
        7 years ago

        Ravi_Bhandari

        Yes, that server spec should be fine so clearly something else going on here. The performance issue would need investigation. If you can open a support case and let me know the case number, I can work with you on that to figure out what's going on.

        The inability to backup Windows 10? Not sure what you mean by that as this is supported (see here https://www.veritas.com/content/support/en_US/doc/SR_2013R2_SCL). Can you provide more detail on what you mean by this comment?