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andydtn's avatar
andydtn
Level 2
10 years ago

SSR2013 - ERROR: Installation failed with error -532462766.

Hey everybody,

For some reason the Symantec website does not let me create a new support case (times out), therefor I'm hoping this forum might be of any help.

I'm trying to install SSR2013 R2 for one of my clients (W8.1 Pro 64bit). When I run browser.exe or the SSRx64 setup.exe the installation starts with the message 'Loading the install. Please wait... ‘. After a few seconds this message disappears and the setup ends without reporting a clear error.

However I checked the SSRINST.html file within the C:\ProgramData\Symantec\SYMANTEC SYSTEM RECOVERY\LOGS folder. It reports the following error:

Symantec System Recovery (TM) 2013 R2 Installation Log

02-09-2015,09:39:31 : EnumProcesses Counts: 79

02-09-2015,09:39:31 : OS is Windows 8 or Windows 2012.

02-09-2015,09:39:31 : The OS product type is Workstation.

02-09-2015,09:39:33 : Executing managed _Setup:

02-09-2015,09:39:33 : C:\Users\Voip\Downloads\SSR\Sym_System_Recovery_2013R2_11.1.0.53728_Multilingual_Product\SSR\SSRx64\Install\_Setup.exe

02-09-2015,09:39:35 : ERROR: Installation failed with error -532462766. GetLastError = :0

As test, I also tried to install SSR2013 (so not the R2 version) but it reports a similar error:

Symantec System Recovery (TM) 11.0 Installation Log

 

02-09-2015,11:27:17 : EnumProcesses Counts: 76

02-09-2015,11:27:17 : OS is Windows 8 or Windows 2012.

02-09-2015,11:27:17 : The OS product type is Workstation.

02-09-2015,11:27:19 : Executing managed _Setup:

02-09-2015,11:27:19 : C:\Users\Voip\Downloads\Sym_System_Recovery_2013_11.0.2.49853_Multilingual_Product\SSR\SSRx64\Install\_Setup.exe

02-09-2015,11:27:21 : ERROR: Installation failed with error -532462766. GetLastError = :0

Support would be appreciated.

Thank you.

 

Backup and Recovery
SSR 2013
System Recovery
System Recovery (core)
Windows 8
  • criley's avatar
    criley
    10 years ago

    This article is for Backup Exec but it may help: http://www.symantec.com/docs/TECH222593

    The error seems to match what you are seeing.

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  • criley's avatar
    criley
    Moderator
    10 years ago

    Excellent, thanks for the update. Glad it helped.

    FYI: I searched on the install error here (http://www.symantec.com/business/support/index?page=home), which is how I found that article.

  • andydtn's avatar
    andydtn
    Level 2
    10 years ago

    Chris, thanks a lot for the help, it's solved.

    Apparently I'm not good at finding my way through these forums :)

     

  • criley's avatar
    criley
    Moderator
    10 years ago

    This article is for Backup Exec but it may help: http://www.symantec.com/docs/TECH222593

    The error seems to match what you are seeing.

  • andydtn's avatar
    andydtn
    Level 2
    10 years ago

    It's in Dutch... let me know if you need translation.

    ID1026 .NET Runtime:

    Toepassing: _Setup.exe
    Framework-versie: v4.0.30319
    Beschrijving: het proces is beëindigd als gevolg van een onverwerkte uitzondering.
    Uitzonderingsinformatie: System.Security.SecurityException
    Stack:
       bij a.a(System.String[])

     

    and

     

    ID1000: Application Error

    Naam van toepassing met fout: _Setup.exe, versie: 15.0.7.0, tijdstempel: 0x50126d72
    Naam van module met fout: KERNELBASE.dll, versie: 6.3.9600.17278, tijdstempel: 0x53eebf2e
    Uitzonderingscode: 0xe0434352
    Foutmarge: 0x000000000000606c
    Id van proces met fout: 0x1530
    Starttijd van toepassing met fout: 0x01d04452fbe7ce5a
    Pad naar toepassing met fout: C:\Users\Voip\Downloads\Sym_System_Recovery_2013_11.0.2.49853_Multilingual_Product\SSR\SSRx64\Install\_Setup.exe
    Pad naar module met fout: C:\Windows\system32\KERNELBASE.dll
    Rapport-id: 3a1c26e6-b046-11e4-8271-74d02b9777c8
    Volledige pakketnaam met fout: 
    Relatieve toepassings-id van pakket met fout: 

    So it seems to have to something to do with .NET. I just dont understand what since all the updates etc are installed on the system. 

  • criley's avatar
    criley
    Moderator
    10 years ago

    What is shown in the Windows event logs (system/application) at the time of attempted install?

  • andydtn's avatar
    andydtn
    Level 2
    10 years ago

    Hi Chris,

    Thanks for the fast reply & the link you've posted. 

    I've checked if .NET 3.5 is enabled/installed on the system, according to the software it is. 

    According to Microsoft:

    To enable the .NET Framework 3.5 in Control Panel

    1. On the Start screen, type and then choose Control Panel. (To access the Start screen, press the Windows logo key on your keyboard.)

    2. Choose Programs, and then choose Turn Windows features on or off.

    3. Select the .NET Framework 3.5 (includes .NET 2.0 and 3.0) check box.

    The checkbox is selected.

    Any other ideas?

  • criley's avatar
    criley
    Moderator
    10 years ago

    Does this help?

    http://www.symantec.com/docs/TECH209366