Forum Discussion

lss_mh's avatar
lss_mh
Level 2
10 years ago

SSR2013 R2 backup error

I have a Windows Server 2003 R2 Standard Edition SP2 installed with SSR2013 and it was running fine. After upgrade to SSR2013 R2, the backup fails. I tried uninstall and reinstall but still the same error message. Appreciate any help.

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Error EC8F17B7: Cannot create recovery points for job: Drive Backup of (C:\), Volume 2 (E:\), Volume 1 (F:\).
    Error E0BB00B5: Snapshot error Error EBAB03F1: Following Operating System error occurred while performing requested operation: 'OS error 2147754996.'. (UMI:V-281-3215-6071)

Details:
Source: Symantec System Recovery

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Backup and Recovery
SSR 2013
System Recovery
System Recovery (core)
Windows Server (2003-2008)
  • lss_mh's avatar
    lss_mh
    10 years ago

    I have restarted the server and it still doesn't work.
    Anyway, I logged a case with Symantec and managed to resolved the issue:-

    1. Right click C: drive and select properties

    2. Select "Shadow Copies" tab

    3. Select all the drives one by one and click Enable

    4. Click "Settings" and select "No limit" under "Maximum Size:"

    Thanks for your help!

  • lss_mh's avatar
    lss_mh
    Level 2
    10 years ago

    I have restarted the server and it still doesn't work.
    Anyway, I logged a case with Symantec and managed to resolved the issue:-

    1. Right click C: drive and select properties

    2. Select "Shadow Copies" tab

    3. Select all the drives one by one and click Enable

    4. Click "Settings" and select "No limit" under "Maximum Size:"

    Thanks for your help!

  • Markus_Koestler's avatar
    Markus_Koestler
    Moderator
    10 years ago

    Have you applied the latest VSS fixes from MS: https://support.microsoft.com/en-us/kb/940349