Forum Discussion

smiffy_oz's avatar
smiffy_oz
Level 3
12 years ago

Successful install of SSR 2013 but keep getting error EBAB03F1 when attempting backup to external drive

Successful install of SSR 2013 on 28-June-2013 but keep getting error EBAB03F1 "unable to write to file - the system cannot find the file specified" when attempting backup to external drive.

System is Windows 7 64 bit on HP ProBook 4730s core i7 8GB RAM.

External drive is Seagate 1 TB with 900 GB free space.

Would be most grateful for a solution to this problem! (Previously a very happy Norton Ghost user on Windows XP!)

Backing Up
Backup and Recovery
Error messages
SSR 2013
System Recovery
Windows 7
  • smiffy_oz's avatar
    smiffy_oz
    12 years ago

    I connected the external drive to a USB 2.0 port and then tried the backup. Hey presto! Everything worked fine. The only drawback is that USB 2 is much slower than USB 3 (The backup took 2h 5m with speed set to maximum). Is there any possibility that support for USB 3 will be available in a service release?

    Thank you for your help, this makes SSR 2013 an excellent product.

7 Replies

Sort By
  • smiffy_oz's avatar
    smiffy_oz
    Level 3
    12 years ago

    Just checked in Computer Management (Disk Management) and it says Basic NTFS – is that any help? (I didn't format the drive, so not sure about sector size)

  • smiffy_oz's avatar
    smiffy_oz
    Level 3
    12 years ago

    Thank you for your help so far, Markus. It's getting a bit late at night here in Australia, so I'm going to have to log off for the night. Will check back in the morning.

  • Markus_Koestler's avatar
    Markus_Koestler
    Moderator
    12 years ago

    Give this one a try:

    http://www.symantec.com/business/support/index?page=content&id=TECH143704

    Or try to connect the USB drive to an  USB 2.0 port first.

     

  • smiffy_oz's avatar
    smiffy_oz
    Level 3
    12 years ago

    I connected the external drive to a USB 2.0 port and then tried the backup. Hey presto! Everything worked fine. The only drawback is that USB 2 is much slower than USB 3 (The backup took 2h 5m with speed set to maximum). Is there any possibility that support for USB 3 will be available in a service release?

    Thank you for your help, this makes SSR 2013 an excellent product.