Greetings all. We've been using SSR 2011 frequently since its release without issue - imaging machines and so on. We primarily deploy Dell machines and have recently started to use their Optiplex 790 and 990 range but have stumbled upon an issue whereby we cannot boot into the recovery environment using the SRD when a 4GB stick of RAM is installed. Booting is successful when DIMM slots are populated with smaller capacity modules but with 4GB sticks installed, the machine gets as far as the the end of the "Windows is loading files" progress bar and then cycles back to POST. We've never experienced booting issues with SSR/BESR before and we've been using it since it was V2i Protector so any help or a pointing finger to an update would be much appreciated. Thanks, e-charge.

One of the customers has reported that the multilingual SRD worked for him. Have you tried this yet?

Symantec System Recovery 2011 SRD will not boot.

Colin_Weaver
Moderator
14 years ago
You need to post the SSR query in the SSR forum, below is the link for the same.

https://www-secure.symantec.com/connect/backup-and-archiving/forums/symantec-system-recovery-formerly-backup-exec-system-recovery
criley
Moderator
14 years ago
e-charge,

This sounds very similar to something a couple of other customers have reported. We are currently looking into this issue.

I'll post back here once we have more news on this.
e-charge
Level 3
14 years ago
..but is this not where I've posted?

Thanks for your help Chris. Glad to hear I'm not alone.
Colin_Weaver
Moderator
14 years ago
Hmm that's odd the post is showing up in the Backup Exec specific forum as well (which it should not be) - judging from the information located at the bottom of your original post it looks like it somehow got posted to multiple forums when you created the post. Apologies for not noticing this.

Out of interest when you created the post did you add other forums into the creation? (just trying to find out how this happened)
criley
Moderator
14 years ago
One of the customers has reported that the multilingual SRD worked for him. Have you tried this yet?
pkh
Moderator
14 years ago
I can't be sure, but I think this discussion was originally posted to the BE forum and I tried to shift it to the SSR forum by editing the forum tag. Normally, this should clear the BE forum tag, but for this discussion it did not and ended up with 2 forum tags.

Anyway, I have solved it. I shift it to the Inside Symantec community and then back to the Backup and Archiving Community and the SSR forum. Now it has only one forum tag, i.e. SSR,
Rohaizad
Level 3
14 years ago
Hi,

I am experiencing the same problem with SSR 2011 Multilanguage SRD + IBM x3100 m3 machine. Boot up the disk and it will frooze at Windows is loading files. Tried to burn few other copies but the same problem occurs.
Andreas_Horlach
Level 6
14 years ago
Along with what Chris said, have you also tried booting to the English-only SRD?
e-charge
Level 3
14 years ago
Greetings chaps.

I definitely posted to the SSR forum as I recall struggling to find the BESR one, forgetting it's recent rebranding.

Either way, I've only tried using the English SRD but should that really make a difference?
I would assume that the multi-lingual version would just have the english one included alongside the various other language packages?

Have you chaps made any progress on this one at all?

It won't just be me experiencing this as I've tried it on a few different machines now all with the latest chipsets, and I don't think trying the other disc is going to be a suitable solution to advise to people in need of a fix.

Thanks again.

e-charge.
criley
Moderator
14 years ago
This is still under investigation but I can tell you that most customers are reporting that the multilingual SRD works. Can you test this and confirm?