Forum Discussion

Jay_Patel_2's avatar
Jay_Patel_2
Level 4
10 years ago

System Recovery 2013 Installation issue with License Key

Hi,

My Client bought System Recovery 2013 in May 2013 and did not install it on the server. Then a very clever "IT in house guy" downloaded the trail version in May 2015 and installed that on the server and used it for a while. Yesterday the client asked us to install his version on the server so , we uninstalled the trail versuion , download his version from the Licessing Portol and installed that.

When we restart the server when the screen for the System Restore Comes up it tells us that a trial version is installed. I have tried every think .

Can someone please point me in the right direction as to how to tell the system that his is a new installation.

Much appricated.

JP

Backup and Recovery
Licensing
SSR 2013
System Recovery
Windows Server (2003-2008)
  • criley's avatar
    criley
    10 years ago

    OK, the license you have is for SSR 2013 SBS which is why it is not accepted - you confirmed you are running Windows 2012 Standard.

    You'll need to contact customer support (not Technical Support) to get this changed:

    https://support.symantec.com/en_US/contact-us.html

    Hope this helps to clear things up.

     

  • criley's avatar
    criley
    Moderator
    10 years ago

    Bit confused. Are you saying that the license is not accepted?

    If you go to Help -- About -- Change License Key, you should be able to add the license in.

  • Jay_Patel_2's avatar
    Jay_Patel_2
    Level 4
    10 years ago

    This is what i get when i try and input the License key:

     

    Info 6C8F1C25: Cannot activate this product using license key 03-E294-xxxx-xxxx. The license key is not valid.

    Please enter the correct license key.
    ---Cannot install license.
    ----Error EC8F17C8: Invalid serial number: 03E294xxxxxxxx.

    (UMI:V-281-429-49558)

  • criley's avatar
    criley
    Moderator
    10 years ago

    What operating system are you trying to install the license on?

    What version of SSR is shown in Help -- About?

    Please send me a copy of the license by direct mail via these forums (do NOT post the license in this thread) - I will then check to see if you have the correct license or not.

  • Jay_Patel_2's avatar
    Jay_Patel_2
    Level 4
    10 years ago

    The OS is Windows Server 2102 Std

    and the Version is 

    Symantec System Recovery 2013 Version 11.0.2.49853

    are you Symantec Support?

  • criley's avatar
    criley
    Moderator
    10 years ago

    Click on my name and you will see a couple of options to contact me.

  • criley's avatar
    criley
    Moderator
    10 years ago

    OK, the license you have is for SSR 2013 SBS which is why it is not accepted - you confirmed you are running Windows 2012 Standard.

    You'll need to contact customer support (not Technical Support) to get this changed:

    https://support.symantec.com/en_US/contact-us.html

    Hope this helps to clear things up.