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SBSTECH's avatar
SBSTECH
Level 3
11 years ago
Solved

System recovery 2013 SRD creation wizard no progress

I installed SSR 2013 R2 on a 2008 R2 server trial version (Awaiting delivery of key). All went well with the install however once I run through the SRD wizard in "typical" mode which located all drivers, the wizard shows 0% progress and no activity after 15 minutes. Task manager shows app as running and I see no indication of it being "hung", just no progress. What gives?

 

Thank You

 

Mike Moran

SBS Tech Solutions

Backup and Recovery
Features
Installing
Recovering
SSR 2013
System Recovery
Troubleshooting
Windows Server (2003-2008)
  • TRaj's avatar
    TRaj
    11 years ago

    Did you try creating SRD using Advance method, does it progress?

    Do you have any other software such as SAP,bartender, IBM Survey reporter.

    It can also be a issue with visual studio

    Please check the below link :

    http://scn.sap.com/thread/3306185

    http://www-01.ibm.com/support/docview.wss?uid=swg21646725

     

  • SBSTECH's avatar
    SBSTECH
    Level 3
    11 years ago

    Update

     

    Checked the application log and found this...

     

    Log Name:      Application
    Source:        Application Error
    Date:          12/9/2014 11:21:07 AM
    Event ID:      1000
    Task Category: (100)
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      DATASERVER
    Description:
    Faulting application name: SRDCreator.exe, version: 11.1.0.53728, time stamp: 0x542049d8
    Faulting module name: SreAPIComEx.dll, version: 11.1.0.53728, time stamp: 0x54204d89
    Exception code: 0xc0000005
    Fault offset: 0x000000000003b678
    Faulting process id: 0x27e4
    Faulting application start time: 0x01d013cb2b7e53fb
    Faulting application path: C:\Program Files\Symantec\Symantec System Recovery\Console\SRDCreator.exe
    Faulting module path: C:\Program Files\Common Files\Symantec Shared\VProRecovery\SreAPIComEx.dll
    Report Id: 6083bd42-7fbf-11e4-9907-782bcb79e64b
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Application Error" />
        <EventID Qualifiers="0">1000</EventID>
        <Level>2</Level>
        <Task>100</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2014-12-09T16:21:07.000000000Z" />
        <EventRecordID>139813</EventRecordID>
        <Channel>Application</Channel>
        <Computer>DATASERVER</Computer>
        <Security />
      </System>
      <EventData>
        <Data>SRDCreator.exe</Data>
        <Data>11.1.0.53728</Data>
        <Data>542049d8</Data>
        <Data>SreAPIComEx.dll</Data>
        <Data>11.1.0.53728</Data>
        <Data>54204d89</Data>
        <Data>c0000005</Data>
        <Data>000000000003b678</Data>
        <Data>27e4</Data>
        <Data>01d013cb2b7e53fb</Data>
        <Data>C:\Program Files\Symantec\Symantec System Recovery\Console\SRDCreator.exe</Data>
        <Data>C:\Program Files\Common Files\Symantec Shared\VProRecovery\SreAPIComEx.dll</Data>
        <Data>6083bd42-7fbf-11e4-9907-782bcb79e64b</Data>
      </EventData>
    </Event>

  • lmosla's avatar
    lmosla
    Level 6
    11 years ago

    what error appears in  SSRINST.htm  located at C:\ProgramData\Symantec\SYMANTEC SYSTEM RECOVERY\LOGS) ?

  • SBSTECH's avatar
    SBSTECH
    Level 3
    11 years ago

    That file shows a completed and successful install of SSR on 12/5. I am getting this error when attempting to create the SRD...

     

    srdcreatorui.txt file

     

    12/8/2014 5:11:19 PM - Info-   ----SRDCreator.exe Started in SingleInstance mode----
      
    12/8/2014 5:11:19 PM - Info-   Running application in CREATE_NEW_WINRE_ADK_RECOVERY_DISK mode  
    12/8/2014 5:11:19 PM - Info-   Dialog services loaded...  
    12/8/2014 5:11:19 PM - Info-   Event services loaded...  
    12/8/2014 5:11:19 PM - Info-   Logger services loaded for other components can use it via ServiceContainer...  
    12/8/2014 5:11:21 PM - Info-   Starting main window...  
    12/8/2014 5:11:22 PM - Info-   MainFormDesignerViewModel - Registering to events...  
    12/8/2014 5:11:22 PM - Info-   MainFormDesignerViewModel:AddToEventNotifications - Registering to TimeChanged event if available...  
    12/8/2014 5:11:22 PM - Info-   MainFormDesignerViewModel:AddToEventNotifications - Registering to StateChanged event if available...  
    12/8/2014 5:11:22 PM - Info-   Main viewmodel instance created...  
    12/8/2014 5:11:22 PM - Info-   MainFormDesignerViewModel - Creating wizard pages...  
    12/8/2014 5:11:22 PM - Info-   MainFormDesignerViewModel:CreateSRDWizardPages - Creating SRD wizard pages...  
    12/8/2014 5:11:23 PM - Info-   MainFormDesignerViewModel - Setting welcome page as the default 1st page...  
    12/8/2014 5:12:32 PM - Info-   Creating RecoveryEnvironment instance.  
    12/8/2014 5:12:32 PM - Info-   Created RecoveryEnvironment instance.  
    12/8/2014 5:12:32 PM - Info-   Initializing Quick SRD creation...  
    12/8/2014 5:12:32 PM - Info-   Initializing WIM version...  
    12/8/2014 5:12:32 PM - Info-   Initialized Quick SRD creation...  
    12/8/2014 5:12:46 PM - Info-   Total DVD drives found: 1  
    12/8/2014 5:12:46 PM - Info-   Total USB drives found: 1  
    12/8/2014 5:12:46 PM - Info-   No disqualified drives found  
    12/8/2014 5:12:46 PM - Info-   Error when localizing enum member None  
    12/8/2014 5:12:46 PM - Info-   Error when localizing enum member None  
    12/8/2014 5:14:23 PM - Info-   Total drivers mined: 8  
    12/8/2014 5:14:23 PM - Info-   8 storage and network drivers mined locally...  
    12/8/2014 5:14:23 PM - Info-   Clearing backend driver list before addting the final drivers.  
    12/8/2014 5:14:23 PM - Info-   Adding driver -  : x64  
    12/8/2014 5:14:23 PM - Info-   Adding driver - Broadcom NetXtreme II BXND : x64  
    12/8/2014 5:14:23 PM - Info-   Adding driver - Disk drive : x64  
    12/8/2014 5:14:23 PM - Info-   Adding driver - Microsoft Tunnel Miniport Adapter Driver : x64  
    12/8/2014 5:14:23 PM - Info-   Adding driver - Microsoft VHD HBA : x64  
    12/8/2014 5:14:23 PM - Info-   Adding driver - Mitsumi CD-ROM Drive : x64  
    12/8/2014 5:14:23 PM - Info-   Adding driver - PERC RAID Adapter : x64  
    12/8/2014 5:14:23 PM - Info-   Adding driver - Standard IDE/ESDI Hard Disk Controller : x64  
    12/8/2014 5:14:24 PM - Info-   Preparing list of available display languages and keyboard layouts...  
    12/8/2014 5:14:24 PM - Info-   Language: en  
    12/8/2014 5:14:24 PM - Info-   Keyboard layout: en  
    12/8/2014 5:14:24 PM - Info-   Loaded timezones...  
    12/8/2014 5:14:24 PM - Info-   Loaded startup languages  
    12/8/2014 5:14:24 PM - Info-   Loaded keyboard layouts  
    12/8/2014 5:14:28 PM - Info-   Loaded network options...  
    12/8/2014 5:18:31 PM - Info-   Create operation invoked...  
    12/8/2014 5:18:31 PM - Info-   Starting SRD creation.  
    12/8/2014 5:18:31 PM - Info-   Setting SrdStartupOptions...  
    12/8/2014 5:18:31 PM - Info-   Set SrdStartupOptions...  
    12/8/2014 5:18:31 PM - Info-   Setting SrdOptions...  
    12/8/2014 5:18:31 PM - Info-   Set SrdOptions...  
    12/8/2014 5:18:31 PM - Info-   Setting SRD Destinations...  
    12/8/2014 5:18:31 PM - Info-   Adding 64-bit ISO Destination...  
    12/8/2014 5:18:31 PM - Info-   Added 64-bit ISO Destination...  
    12/8/2014 5:18:31 PM - Info-   Adding LOR Destination...  
    12/8/2014 5:18:31 PM - Info-   Added LOR Destination...  
    12/8/2014 5:18:31 PM - Info-   Set SRD Destinations...  
    12/8/2014 5:18:31 PM - Info-   Invoking SRD creation...  
    12/8/2014 5:18:43 PM - Info-   COMException occured in RecoveryEnvironment.Create. When creating recovery disk.  
    12/8/2014 5:18:43 PM - Error- 
    Source:
    interop.SreAPIComEx
    Message:
    The server threw an exception. (Exception from HRESULT: 0x80010105 (RPC_E_SERVERFAULT))
    Stack Trace:
       at SreAPIComEx.SreAPIOperationsClass.CreateSrds(Object pSrdCreationInfo)
       at Symantec.SreAPI.Helper.RecoveryEnvironmentSettings.Create()

    12/8/2014 5:18:43 PM - Info-   TASK added: MODIFYSRDAPIUTIL_INIT_STAGING_MGR  
    12/8/2014 5:18:43 PM - Info-   TASK added: MODIFYSRDAPIUTIL_COPY_MEDIA_CONTENT_TO_STAGING_AREA  
    12/8/2014 5:18:43 PM - Info-   TASK added: MODIFYSRDAPIUTIL_INSTALL_SYMANTEC_MODULE  
    12/8/2014 5:18:43 PM - Info-   TASK added: MODIFYSRDAPIUTIL_PARSE_INF_FILE  
    12/8/2014 5:18:43 PM - Info-   TASK added: MODIFYSRDAPIUTIL_SAVING_USER_PREFERENCES  
    12/8/2014 5:18:43 PM - Info-   TASK added: MODIFYSRDAPIUTIL_CLOSE_WIM  
    12/8/2014 5:18:43 PM - Info-   TASK added: MODIFYSRDAPIUTIL_WRITING_TO_DESTINATION  
    12/8/2014 6:04:41 PM - Info-   Closing the main window...  
    12/8/2014 6:04:41 PM - Info-   Executing MainFormDesignerViewModel:Window_Closing...  
    12/8/2014 6:04:44 PM - Info-   Invoking SRD cancellation...  
    12/8/2014 6:04:44 PM - Info-   [18:04:44.7834438] - Cancel operation started...  
    12/8/2014 6:04:44 PM - Info-   Invoked SRD cancellation...  
    12/8/2014 6:05:16 PM - Info-   Executing MainFormDesignerViewModel:Window_Closing...  

  • TRaj's avatar
    TRaj
    Level 6
    11 years ago

    Did you try creating SRD using Advance method, does it progress?

    Do you have any other software such as SAP,bartender, IBM Survey reporter.

    It can also be a issue with visual studio

    Please check the below link :

    http://scn.sap.com/thread/3306185

    http://www-01.ibm.com/support/docview.wss?uid=swg21646725

     

  • SBSTECH's avatar
    SBSTECH
    Level 3
    11 years ago

    I have installed the SDK and attempted the "advanced" procedure. All seems well! It progressed and completed as expected Thank You.I will also attempt the "typical" procedure following the SDK install and let you know 

     

    FYI SAP is installed on the same server

  • SBSTECH's avatar
    SBSTECH
    Level 3
    11 years ago

    I have installed the SDK and attempted the "advanced" procedure. All seems well! It progressed and completed as expected Thank You.

    FYI SAP is installed on the same server

    The typical install still fails with the same error as above

  • criley's avatar
    criley
    Moderator
    11 years ago

    Good to hear that it works when using the advanced option to create the SRD.

    However, the above error still needs looking at in my opinion. Could you please create a support case for this issue?