System Recovery 2013r2 delay turn off

Question

Hellogood dayCould someone help me please . I installed without problem Symantec System Recovery 2013r2&nbsp;but now my problem is turn off windows, I can not turn off my computer. I did these procedures but my problem was not resolved*&nbsp; setupwindows 7 32 bits ( this pc is not connected to internet)Symantec Recovery 2013 r2 ver 11.1.5.55405*&nbsp; steps1 close service ( symante system recovery and symantec setting manager)2 update to SP63 unistall norton antivirusthanks in advance&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;

markus_koestler · Answer

Go to veritas.com/support und file the case there.

markus_koestler · Answer

What do you mean by you can't turn off your computer? What happens if you try to shutdown?

agustintorres · Answer

hello Markusthats correct I can not turn off the computer after of installing SSR2013 r2&nbsp;The Only way to completely shut it off is to hold the power button&nbsp;I want to add the next step and not workedhttps://www.veritas.com/support/en_US/article.000097965?cache=refreshIts about of 2 files .bat&nbsp;&nbsp;the computer turn off very well only when SRR2013 is uninstalled&nbsp;&nbsp;pd sorry my english is bad&nbsp;&nbsp;&nbsp;

markus_koestler · Answer

Puh I think you'd better file a case for this issue.

agustintorres · Answer

Hi MarkusGood DayWhat I should do to present a case for this issue?its inusual this situation, I have installed this software sometimes and this situation is my first timeAny else sugerency , someone . This for resolve this rare issueNote&gt;I can not install clean windows because this pc have production programsthx in advance&nbsp;&nbsp;

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System Recovery 2013r2 delay turn off

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