System Recovery 24.0

Hi,

I noticed earlier in this topic someone was having trouble with .slf license file.  I have experienced the same issue.  During the install, the software asks for an install file as an option. I entered the location of the .slf file I generated from the support site.  The system gave a green check mark and then I rebooted.  When the computer came back up, I opened  SR24 and I noticed the software was showing trial version had expired and it wanted the license file again.  I entered the file location again and SR24 just froze for 5-10 minutes,  Eventually the software responded with the green check mark indicating a successful license install.  In reality the software continued to say trial version expired,  Tried this several times. I finally generated another license and the software accepted it and the software was activated.

I have had this problem on two of the three machines I used for testing. with different .slf files. Any idea what is going on?

Hi again,

I have found another issue.  After finally getting SR 24 installed on a Windows 10 PC and a Windows 11 PC, I attempted it uninstall; SR 24 to reload SR23.3 on the Windows 11 machine.  I tried uninstalling through Control Panel and through Apps.  Same result: Nothing happens.  After answering yes to 'Do you want to allow this app  to make changes to this device', the process just quits.  I then tried the uninstall on the Windows 10 machine.  Same result.  I am wondering if this may be related to the install issue that was fixed with the work around that was provided.  I had to download the BAT file arctera provides and do a manual uninstall.

I really hope the System engineers will take a hard look at this release.  Can I really trust it if a machine needs to be restored from a backup image?  I have not tested a recovery disk yet. Disappointing...........

First the support fixes the problem - but now the tray icon doesn't work...
This problem has probably existed for 10 years and is still not fixed.

Now, there is informational message on the download site.
In near future, the problematic binary will be replaced with the fixed binary.

Published below. Check the workaround in the KB.

System Recovery 24 installation wizard suddenly disappears. Unable to proceed with the installation.

https://www.veritas.com/support/en_US/article.100074162

Having the exact same issues that everyone is seeing here......  I have had this happen I think for the last 4 updates and last 2 revisions.  Its always some manual fix that is needed.  Ill wait for the manual resolutions to be released.  

I have never experienced the issue.

I verified on 10 machines or more.
After downloading ASR24.0.0.65044_AllWin_Multilingual_Prod.zip, unblocked it.
Copied the unblocked ASR24.0.0.65044_AllWin_Multilingual_Prod.zip to some machines.
After copied it, I checked the properties for the zip file. I had to unblock it again.

After that, I successfully upgraded from SR 23.3 to SR 24.0 on all machines.

However, I hear that a user encounters the same issue as yours.
I will continuously investigate the issue, and will update this post if I find anything.

Each checksum value for ASR24.0.0.65044_AllWin_Multilingual_Prod.zip is as follows.

SHA-1: 63A6D4ED4C045F81C5914C55C11351B842274D85
MD5:   A9E26A02C7EFA0D7DEA846434FACA3F9

You can check the value with the below commands.

certutil -hashfile ASR24.0.0.65044_AllWin_Multilingual_Prod.zip SHA1
certutil -hashfile ASR24.0.0.65044_AllWin_Multilingual_Prod.zip MD5


The machines that I verified are as follows. I just found one problematic machine in the below machines.

<Never reproduced>
Win 10 22H2 English (19045.5608), ASR 24 English
Win 11 21H2 English (22000,2538), ASR 24 English
Win 11 24H2 Japanese (26100.3476), ASR 24 English
Win 11 24H2 English (26100.3476), ASR 24 English
Win 2016 Japanese, ASR 24 Japanese
Win 2019 1809 Japanese (17763.107), ASR 24 Japanese
Win 2022 21H2 English (20348.768), ASR 24 English
Win 2025 24H2 English (26100.2894), ASR 24 English
Win 2025 24H2 English (26100.3194), ASR 24 English (MachineA)
Win 2025 24H2 English (26100.3194), ASR 24 All English (MachineB)
Win 2025 24H2 English (26100.3476), ASR 24 English

<Reproduced>
Win 2025 English (26100.1742), ASR 24 English

Don't feel bad. Having the same exact issue on my end with my 4 servers I need to upgrade from version 23.3. The Backup Exec Arctera conversion to the version 25 went just fine after I changed the properties to unblock. Did the same thing with System Recovery and the batch file begins to load and then nothing....disappears.

It's exactly the same with our company computers and I've made a bug report to support. I think it's bad when a new company (arctera) is going to show off its good side and the software hasn't been tested yet.