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Just_Another_Sy's avatar
Just_Another_Sy
Level 3
12 years ago

Unable to restore using SSR 2013 recovery disc onto RAID 5 array (suspected driver issue).

We are testing Symantec System Recovery on a SBS 2003 server. The OS partition is on a RAID 5 array, and the RAID card itself is a "HighPoint RocketRAID 231x SATA controller".

Everything seems to be working properly (backups of the OS partition only take an hour and there are no error messages). Unfortunately, actually restoring the system using the live CD is proving quite challenging.

In testing, we swapped all 4 of the RAID 5 drives with spare drives, create a new RAID 5 array on the test drives, then did a recovery of the OS (using a copy of the system image stored on a connected USB drive with the Symantec live recovery CD).

Mid-recovery from the image to the test RAID array, the process hangs. I cannot remember exactly what the screen shows at that point, but it is quite early on and seems like it could have something to do with the RAID card drivers not being available for the recovery process.

Has anyone had any luck doing a system recovery with a HighPoint RAID card (or any hardware RAID), using the recovery disc?

If so, I would like to hear how you were able to include the RAID card drivers. Once we get past this, the rest should be straightforward.

Looking forward to hearing everyone's input. Thanks.

Backup and Recovery
Recovering
Restore
SSR 2013
System Recovery
Troubleshooting
Windows Server (2003-2008)

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  • criley's avatar
    criley
    Moderator
    12 years ago

    In that case, reproduce the problem (error seen when creating a custom SRD) and then collect logs (http://www.symantec.com/docs/TECH54539). Attach the logs here and I will take a look to see what I can find.

    Also, have you tried creating a custom SRD on a different server/workstation to see if this works?

  • Just_Another_Sy's avatar
    Just_Another_Sy
    Level 3
    12 years ago

    Which options should I enable for the log collection? Are the defaults enough? (I tried enabling everything but it created a log folder of size 143 MB.)

     

    Symantec Gather Utility options.png

    I was actually thinking of creating a custom SRD on a different workstation, but I didn't think that would prove much as the HighPoint RAID card (where we are running into driver problems) is only present on the server. For some reason I assumed it wouldn't work unless I created the disk on the machine I was going to be doing the restore on (i.e. the server).

    On second thoughts, I should be able to go through the same driver inclusion process even if the hardware isn't present on the other machine (I'll just manually select the drivers instead of letting it auto-detect them as it does if the hardware was present). I'll give that a try this morning.

  • criley's avatar
    criley
    Moderator
    12 years ago

    Just accept the defaults - should not be anywhere near 143MB.....