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Pixa's avatar
Pixa
Level 4
12 years ago
Solved

Unsupported version of Plug-in

Hi guys,

i'm using SSR 2013 management in test environment, and i have installed the management agent, then plugin for system recovery ,and in the end SSR on clients.

And after all that under alerts i have all my clients listed in section Unsupported Version of Plug-in.

SSR2013.png

Any hint how to resolve this ?

 

Thanks

  • I've spotted a problem that may or may not be the root cause here. The logs show:

    ct=SMP&version=7.5.1670.0&language=hr&module=euBqK19WCe54FvBZsBlgjv7ELRqo+

    This appears to be SMP 7.5 which is not supported (yet) with SSR:

    http://www.symantec.com/docs/TECH211862

    As this is a test environment, I would recommend a new installation using SMP 7.1.