Forum Discussion

bobby_bruce's avatar
bobby_bruce
Level 3
3 years ago

Veritas System Recovery 18 - Recovery point set "Greyed Out"

I have a system that I am trying to Define a new backup on and the Recovery point set option is greyed out for some reason. I have removed the other backup job that was there because it was set for weekly Independent recovery points. 

There are no jobs defined but for some reason like I said, I cannot define a new Set. 

Any help would be great!! 

  • bobby_bruce's avatar
    bobby_bruce
    3 years ago

    I found resolution through a full uninstall of the software. 

    Not sure why it required me to do that, but it is now working.  

    • bobby_bruce's avatar
      bobby_bruce
      Level 3
      3 years ago

      Can you provide more detailed instruction on running this? 

  • Markus_Koestler's avatar
    Markus_Koestler
    Moderator
    3 years ago

    The file is located in c:\program files\veritas\veritas system recovery. Just run it as Admin.

    • bobby_bruce's avatar
      bobby_bruce
      Level 3
      3 years ago

      I ran fixinstall.bat as admin, rebooted, it does not appear to have fixed anything. 

  • Markus_Koestler's avatar
    Markus_Koestler
    Moderator
    3 years ago

    I seems to me that VSR thinks there is still a backup job configured for that volume. You can try to delete the PQJ file under c:\programdata\veritas\veritas system recovery\schedule.

    • bobby_bruce's avatar
      bobby_bruce
      Level 3
      3 years ago

      I deleted this as recommended, rebooted the machine and have the same result; everything is still greyed out. 

  • akihiro1's avatar
    akihiro1
    Moderator
    3 years ago

    Please create a job for EFI partition, a job for Recovery Partition, a job for C drive, and etc.
    We can isolate which volume is grayed out for backups of recovery point set.

    • bobby_bruce's avatar
      bobby_bruce
      Level 3
      3 years ago

      I tried making a job for each drive individually and each one is greyed out on their own as well. 

      Here is an example: In this screen shot I only have the C:\ selected. I told VSR not to include related drives, so it is specifically looking at C:\. I did this for each drive like I said, and the result is the same. 

       

  • bobby_bruce's avatar
    bobby_bruce
    Level 3
    3 years ago

    I found resolution through a full uninstall of the software. 

    Not sure why it required me to do that, but it is now working.