Forum Discussion

  • Nice with a new version of VSR - but why is Veritas license portal VEMS always updated last?

    We, who are paying customers and have agreements, receive no updates in the license portal.
    There should be the first place to update.

    I have opened a support case, but it is the same show every time.  

     

     
    • criley's avatar
      criley
      Moderator

      gardis

      What exactly is the issue? I assume something to do with the license for VSR 18?

      • gardis's avatar
        gardis
        Level 4

        We, who pay for the service, will get this delivered with the Veritas Entitlement Management System.

        Here we will also get or new license keys.

        But there is no version 18 on the portal.

  • Friends.
    It has now been a week without any progress - this is embarrassing.
    Veritas work with licenses every day and can not give your customers valid licenses for which we pay.

    • criley's avatar
      criley
      Moderator

      gardis

      Sorry this is taking so long but I have been told that we are close to having a fix for this. I'll update back here once the fix is confirmed as being ready.

      As I mentioned before, in the meantime, please just use the 60-day trial period that is available when you install (or upgrade) VSR 18.

      Thanks for your patience.

      • gardis's avatar
        gardis
        Level 4

        Answer from the support:

        "However, there is no ETA on when this will be fixed. We would advise you not to install it until license generation is available. Trial mode for SR 18 does not include all features, so we do not advise you to run the upgrade in trial mode.  There are also no temporary keys for System Recovery".

  • Hello,

    Should I be able to download the new version (18) via the VEMS portal now?

    I've upgraded/generated license keys for it but its not appearing in the "Downloads" section.

    Am I missing a step?

    Many thanks

    Chris.

  • In previous version: 

    System requirements for Veritas System Recovery 16 Management Solution:

    • Microsoft Silverlight 5.0 or later 

     

    Current version:
    System requirements for Veritas System Recovery 18 Management Solution:

    Question is:  Turned all pages to HTML5 in vsr18-ms? Is it silverlight free? :) 

    • Markus_Koestler's avatar
      Markus_Koestler
      Moderator

      It is, yes. But be sure to test the new version thoroughly. With us the new HTML5 frontend show multiple performance und functional issues!

      • Riggzie's avatar
        Riggzie
        Level 4

        Interesting.. I had the license issue and still do. I even opened a ticket a while back when they said there was an issue and keep checking back. I just looked on licensing and I dont see it so figured it was still not working.

        where when I click licensing should I see it? I see all of our old versions but not the 18.