Forum Discussion

Gonad's avatar
Gonad
Level 4
7 years ago

VSR18 (SP1) - Unable to connect to the agent. Service not running

VSR has recently stopped working. When I right-click the Tray icon it says:

Unable to connect to the agent. Service not running

If I click on "Reconnect", the Veritas System Recovery service starts, the disks are scanned, and then it fails and displays the same error message. The service then stops.

The Event Viewer is also displaying lots of Virtual Disk Service errors:

Unexpected provider failure. Restarting the service may fix the problem. Error code: 8007001F@02000014

Uninstalling and reinstalling has made no difference.

Backup and Restore (Windows 7) backs up an image OK without any problems (if that's any use).

Can anyone suggest what I should try next. Any help greatly appreciated.

18
Windows 10
  • criley's avatar
    criley
    Moderator
    7 years ago

    Gonad

    It sounds as though the service is crashing but, if that was true, I would expect to see some entries in the Windows application event logs - anything in there that suggests a VSR service crash?

    • Gonad's avatar
      Gonad
      Level 4
      7 years ago

      Chris,

      When I try a "Reconnect" the only thing I see in the Event Viewer Applications log is:

      Faulting application name: VProSvc.exe, version: 18.0.1.56582, time stamp: 0x5b351897
      Faulting module name: VProObj.dll, version: 18.0.1.56582, time stamp: 0x5b351721
      Exception code: 0xc0000005
      Fault offset: 0x00000000000a151f
      Faulting process ID: 0x22bc
      Faulting application start time: 0x01d467a1029679e3
      Faulting application path: c:\Program Files\Veritas\Veritas System Recovery\Agent\VProSvc.exe
      Faulting module path: C:\Program Files\Common Files\Veritas Shared\VProRecovery\VProObj.dll
      Report ID: 80a012bb-a7c1-4c40-9538-78dae0d5b4ac
      Faulting package full name:
      Faulting package-relative application ID:

      Does that help?