Forum Discussion

Linas's avatar
Linas
Level 6
14 years ago

Who supports MySymantec website?

Under Products and Maintenance no current products are listed only products from 2007

also i get errors when trying to create case

Submit the Case

" Your attempt to submit a case to Symantec has failed due to an invalid Product/Version. You can check the product/version and resubmit the case, or contact technical support Symantec Technical Services"
 

Who do I contact?


And how to select the correct Product name to get to correct queue for the correct support 

Backing Up
Backup and Recovery
Basics
BESR 2010
Documentation
Installing
Licensing
Reporting
System Recovery
Troubleshooting
  • Linas's avatar
    Linas
    13 years ago

     

    They fixed all my products from 2007 and up are here

    This makes it nice and easy to keep track of product key and serial numbers

  • nhej-'s avatar
    nhej-
    Level 5
    14 years ago

    I think what you have is Symantec Protection Suite Enterprise Edition which includes BESR Desktop 2010. Why not try to select the Symantec Protection Suite Enterprise Edition.

  • nhej-'s avatar
    nhej-
    Level 5
    14 years ago

    Try to choose Symantec Protection Suite Enterprise Edition 3.0 becuase this product includes BESR Desktop 2010 in creating a case.

  • Linas's avatar
    Linas
    Level 6
    14 years ago

    I just got I reply for support on the case I made yesterday under SEP

    As I was afraid I am in the SEP support queue he has no idea about the BESR2010 Management consol and how to configure it

    How is this help????????????????

    WRONG PRODUCT SUPPORT

  • Linas's avatar
    Linas
    Level 6
    14 years ago

    I don’t understand SPS and BESR are totally separate products

    They have nothing in common why would antivirus support backup well it’s not a backup solution at all it’s a management solution

    Why would I try to get support from them

  • criley's avatar
    criley
    Moderator
    14 years ago

    Linas,

    Have you tried to contact our customer care team yet?

    http://www.symantec.com/business/support/assistance_information.jsp

    That's probably your best option. If they cannot help, I'm sure they can point you in the right direction.

  • Linas's avatar
    Linas
    Level 6
    14 years ago

    I didn’t think Symantec cared about there customers but hay I’ll try anything once

    One can only hope