Forum Discussion

Michelle_Lorber's avatar
Michelle_Lorber
Level 2
19 years ago

Why can't I choose "files and folders" on server?

Hi,

I just upgraded from 6.5 to 7.0 and I'm trying to undertand why I can not choose specific files and folders for backup on the first server I installed the agent on. The option appears to be grayed out.

Michelle
Backup and Recovery
BESR 7.x and Earlier
System Recovery

5 Replies

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  • Bill_Felt's avatar
    Bill_Felt
    Level 6
    19 years ago
    If you are using a trial license, this option may be disabled.  Has the product been activated with a non-expiring license?
     
    Thanks.
  • Michelle_Lorber's avatar
    Michelle_Lorber
    Level 2
    19 years ago
    Hi Bill,

    I'm not using the trial version.

    I downloaded the upgrade from FileConnect from a notification I received and yes I have 3 valid server licenses. I upgraded the license file online and added it to the software. The local machine (which is XP) shows this feature as available. Any ideas?

    Thank you for your response.

    Michelle
  • newpylong's avatar
    newpylong
    Level 3
    19 years ago
    I have the exact same problem. The console is on Windows 2003 and the license is installed there. The agents are all Windows 2003 server as well and I license them as they are deployed with this same file. The only time the Backup Files and Folders option is available is when I attempt to do so on the Local console machine. What gives with that???

    Message Edited by newpylong on 05-23-200701:54 PM

  • Bill_Felt's avatar
    Bill_Felt
    Level 6
    18 years ago
    I just tried this myself, and I can confirm that when using the 1-to-1 (sometimes called "standard") console to connect to a remote server, the option to create a file/folder backup job is greyed-out.
     
    I believe this is likely working as designed. 
     
    I will see if any additional info is available.
     
    Thanks.