Forum Discussion

CraigV's avatar
CraigV
Moderator
9 years ago

Authentication issues still not sorted out!!!

Hi,

So the authentication issue is now becoming irritating.
I click on the avatar icon to log on which it does. No hassles. Go to the Backup exec forum and I get an immediate prompt to logon which I can cancel and I log on.
Now, it has started to point me to the standard username/password screen in order to logon to do anything. This has just happened trying to give someone a kudo!??????

I STILL get the Authentication Failed. Authentication Ticket Mismatched, failed authentication (actually getting it now while typing this).

When are the guys running this platform behind the scenes going to sort this out???

Thanks!

14 Replies

  • Michael_G_Ander's avatar
    Michael_G_Ander
    Level 6
    9 years ago

    Also see this "Authentication Ticket Mismatched, failed authentication." message a lot.

    Some times I think I have replied to a post, to later discover my reply was sent to /dev/null or cyber heaven.

  • Marianne's avatar
    Marianne
    Level 6
    9 years ago

    I get this UAT prompt when I want to switch to another forum....

      • Marianne's avatar
        Marianne
        Level 6
        9 years ago

        Yes - TAs were part of VOX beta testing. But not using our own user names.

    • CraigV's avatar
      CraigV
      Moderator
      9 years ago

      I get that authentication error on 2 different browsers (Internet Explorer 11.0.33 & Google Chrome 52.0.2743.116) on 2 different laptops (work laptop = Lenovo ThinkPad; home = Asus RoG). So this is simply not a case of a browser/OS/hardware issue. it's a problem with the underlying platform.

      And it's irritating to the point that I am starting to log on a bit less each time it occurs...

      • Marianne's avatar
        Marianne
        Level 6
        9 years ago

        I am not seeing the Authentication errors that you describe.

        I normally have about 6 tabs open for the various forums that I monitor.
        1st thing in the morning, I do the same as you in one of the tabs - I click on the avatar icon to log on.

        I then refresh each of the other tabs and do not experience any other issues other than the UAT pop-up when I want to navigate to another forum.