Forum Discussion

CraigV's avatar
CraigV
Moderator
9 years ago
Solved

Change the email address used to logon to VOX

Hi All, Any idea on how to change the email address used to log on to VOX? Thanks! Craig
  • Marianne's avatar
    Marianne
    9 years ago

    VOX works with VAM account. 

    This means that you will need to create a new VAM account as you cannot change your PartnerNet account to a private email address. 

    A new VAM account will mean that you will be a brand new 'level 0' VOX user with no relation to CraigV (Moderator, Trusted Advisor). 

    This is exactly what happened to me when I changed jobs and a new VAM account was created. My VAM accounts were merged everywhere else in Veritas except on VOX. 

    It took them about a month to figure out how to merge the VOX user id's.

    I totally understand that you need to keep your PartnerNet account separate for business-related stuff. Just want to use private email for VOX.

    If you create a new VAM account, you can email Ryan with the 2 VOX user-id's. The VOX IT team can them merge the 2 VOX id's without compromising your PartnerNet VAM account. 

9 Replies

Sort By
  • Marianne's avatar
    Marianne
    Level 6
    9 years ago

    VOX works with VAM account. 

    This means that you will need to create a new VAM account as you cannot change your PartnerNet account to a private email address. 

    A new VAM account will mean that you will be a brand new 'level 0' VOX user with no relation to CraigV (Moderator, Trusted Advisor). 

    This is exactly what happened to me when I changed jobs and a new VAM account was created. My VAM accounts were merged everywhere else in Veritas except on VOX. 

    It took them about a month to figure out how to merge the VOX user id's.

    I totally understand that you need to keep your PartnerNet account separate for business-related stuff. Just want to use private email for VOX.

    If you create a new VAM account, you can email Ryan with the 2 VOX user-id's. The VOX IT team can them merge the 2 VOX id's without compromising your PartnerNet VAM account. 

    • Steven_Moran's avatar
      Steven_Moran
      Level 4
      8 years ago

      I work for a Veritas training partner and our email addresses have changed.  Who do we need to contact in order to fix or merge accounts?

      • AlexMatts's avatar
        AlexMatts
        Level 6
        8 years ago

        Hello, Steven_Moran –

        Please e-mail me directly from your new e-mail account, at Alexandra.Matthiesen@veritas.com, and I will ensure you are placed in touch with the correct contact to update your VAM accounts to access the VOX community.

        Kindly – Alexandra Matthiesen, VOX Community Manager

    • CraigV's avatar
      CraigV
      Moderator
      9 years ago
      Thanks Marianne, I will do the necessary.
  • pkh's avatar
    pkh
    Moderator
    9 years ago

    Login to myVeritas and then click on My Veritas Account on the top-right hand corner of the window.