Last updated: 26-Mar-2012

Enterprise Vault™ 9.0.2

To download the latest version of this document and the other Enterprise Vault release notes, and to obtain Japanese and Chinese versions of these documents, see: http://www.symantec.com/docs/TECH147777.

For the latest news about this release, including any hotfixes, subscribe to http://www.symantec.com/docs/TECH147778.

This document describes the changes introduced in Enterprise Vault 9.0.2 (service pack 2 for Enterprise Vault 9.0).

Before installing or upgrading to Enterprise Vault 9.0.2, you must read this document and also the ReadMeFirst for Enterprise Vault 9.0. The ReadMeFirst lists current known issues and describes new features in the original release of Enterprise Vault 9.0.

For changes introduced to Enterprise Vault 9.0 by earlier service packs, see the Previous Updates document.

For the latest information on supported versions of software, see the Enterprise Vault Compatibility Charts at http://www.symantec.com/docs/TECH38537.

Contents

New features

Enterprise Vault 9.0.2 provides the following new features:

New Report and Verify facilities in EVSVR [Ref 9027048, 9027087, 9027094, 9027172, 9027250, 9027302, 9027286]

The following table describes the new Report and Verify facilities that are available in the latest version of EVSVR.

Operation Contents Option Action
Report Directory ArchiveCount For the selected vault store, counts the number of Archive records and ArchiveFolder records.
Archives For the selected vault store, lists the Archive records and ArchiveFolder records.
Directory and VaultStore ArchiveCount For the selected vault store, counts the following:
  • The number of Archive records and ArchiveFolder records in the Directory database.
  • The number of ArchivePoint records and Vault records in the vault store database.

    These records catalog all the archives and archive folders in a vault store. They also provide information on the parent archive of each archive folder.
Archives For the selected vault store, lists the following information:
  • The Archive records and ArchiveFolder records in the Directory database.
  • The ArchivePoint records and Vault records in the vault store database.
  • The number of savesets in each archive and archive folder.
VaultStore ArchiveCount For each vault store, counts the number of ArchivePoint (Archive) records and Vault (ArchiveFolder) records in the vault store database.
Archives Provides the following information for the ArchivePoint records and Vault records in the vault store database:
  • The Vault records that belong to each ArchivePoint.
  • The number of savesets that have been archived to each archive and archive folder.
  • The total number of ArchivePoint records and Vault records that have been allocated to each vault store.
Verify Archives Performs an ArchivesDirectory Verify operation, followed by an ArchivesVaultStore Verify operation.
ArchivesDirectory Verifies that the vault store database records have corresponding records in the Directory database:
  • Verifies that each ArchivePoint record in the vault store database has a corresponding Archive record in the Directory database.
  • Verifies that each Vault record in the vault store database has a corresponding ArchiveFolder record in the Directory database.
ArchivesVaultStore Verifies that the Directory database records have corresponding records in the vault store databases:
  • Verifies that each Archive record in the Directory database has a corresponding ArchivePoint record in the vault store database.
  • Verifies that each ArchiveFolder record in the Directory database has a corresponding Vault record in the vault store database.

The following options were redundant, and they are no longer available.

Operation Contents Option
Report Fingerprint ContainerCount
EVContainerCount
Containers
EVContainers
EVVaultStoreObjects
VaultStore ContainerCount
EVContainerCount
Containers
EVContainers
EVVaultStoreObjects

Policy settings to control whether the Outlook Add-Ins use Internet Explorer proxy settings [Ref 9027066, E1449151]

There is a new Outlook advanced setting named Use proxy settings in the Exchange desktop policy. Use proxy settings controls whether the Outlook Add-Ins use the Internet Explorer proxy settings on the client computer. The default is to use the proxy settings.

If users find that unarchived emails are previewed or opened slowly, you may wish to override the default so that the Outlook Add-Ins do not use the Internet Explorer proxy settings.

The new registry value InternetOpenTypeDirect performs the same function as Use proxy settings. The location of InternetOpenTypeDirect is:

HKEY_CURRENT_USER
 \SOFTWARE
  \KVS
   \Enterprise Vault
    \Client

InternetOpenTypeDirect contains a DWORD with the following possible values:

If you are using an Enterprise Vault 9.0.2 Outlook Add-In with an earlier version of the Enterprise Vault server, you need to use the registry value InternetOpenTypeDirect on each client if you want to change this policy setting.

New EVSPShortcutManager options [Ref 9026771, 9026862, 9026644, E2145888]

There are new options in the EVSPShortcutManager utility:

For a description of EVSPShortcutManager, see the Utilities manual.

Enterprise Vault manuals now available online as "How To" articles

Most of the information in the Enterprise Vault manuals is now available online as articles on the Symantec Enterprise Support site. You can access these articles by searching the Internet with any popular search engine, such as Google, or by following the procedure below.

To access the "How To" articles on the Symantec Enterprise Support site

  1. Type the following in the address bar of your Web browser, and then press Enter:
    http://www.symantec.com/business/support/all_products.jsp
  2. In the Supported Products A-Z page, choose the required product, such as Enterprise Vault for Microsoft Exchange.
  3. In the Product Support box at the right, click How To.
  4. Search for a word or phrase by using the Knowledge Base Search feature, or browse the list of most popular subjects.

Changes to requirements and supported versions

Microsoft hotfix for Outlook 2007 on the Enterprise Vault server [Ref E2262323]

Connections to Exchange Server may fail when you use Outlook 2007 on a busy Enterprise Vault server.

For information about this issue and a Microsoft Outlook 2007 hotfix that provides a solution, see the section Connections to Exchange Server may fail when you use Outlook 2007 on a busy Enterprise Vault server under Exchange archiving issues in the ReadMeFirst for Enterprise Vault 9.0.

We recommend that you apply the Microsoft hotfix if you encounter this issue, but the minimum required versions of Outlook are unchanged in Enterprise Vault 9.0.2. See the section Minimum Outlook version on the Enterprise Vault server under Points to note in the ReadMeFirst for Enterprise Vault 9.0.

Lotus Domino server 8.5.1 Fix Packs 4 and 5 on the Enterprise Vault Domino Gateway: mandatory hotfix [Ref E2206155]

If you are using Lotus Domino server 8.5.1 Fix Pack 4 or Fix Pack 5 on the Enterprise Vault Domino Gateway (EVDG), Lotus Notes users may be unable to retrieve an archived item by clicking the link to view the original item. Users can still retrieve the item by double-clicking it.

This issue does not occur with Lotus Domino server 8.5.1 Fix Packs that are earlier than Fix Pack 4.

To fix this issue, you need to obtain a hotfix from IBM and apply it on each EVDG. The hotfix applies only to Fix Pack 5, so if you are using Lotus Domino server 8.5.1 Fix Pack 4, you must upgrade to Fix Pack 5 and then apply the hotfix.

The hotfix details are:

Changed prerequisites for the FSA Agent [Ref 9027121]

The Enterprise Vault 9.0.2 FSA Agent requires the Microsoft Visual C++ 2005 redistributable package as an additional prerequisite. If you use the Install FSA Agent wizard to install or upgrade the FSA Agent, the wizard installs the required Visual C++ packages automatically. If you perform a manual installation or upgrade of the FSA Agent, you must install the required Visual C++ packages, as described in Setting up File System Archiving and Upgrading to Enterprise Vault 9.0.2.

Future operating system and hardware requirements

The following is an important change that applies to Enterprise Vault 10.0, which is the next main release of Enterprise Vault.

In Enterprise Vault 10.0, Enterprise Vault servers require Windows Server 2008 R2 and 64-bit hardware. For information about migrating to 64-bit hardware before you upgrade to Enterprise Vault 10.0, see Migrating Enterprise Vault 9.0 to 64-bit hardware at http://www.symantec.com/docs/TECH141481.

Changes affecting Outlook users and requiring new Outlook Add-Ins

To obtain the changes described in this section, the Enterprise Vault 9.0.2 Outlook Add-Ins must be installed.

Error when browsing a large folder hierarchy in Outlook 2010 [Ref 9027155, E2199901]

This issue applied to Outlook 2010 and could occur in the following cases:

When the issue occurred, Outlook displayed a message that included the following text:

Your server administrator has limited the number of items you can open simultaneously. Try closing messages you have opened or removing attachments and images from unsent messages you are composing.

After the user cleared the message, Outlook required a restart.

This has been fixed.

Opening a search folder in a new window could cause Outlook 2010 to stop responding [Ref 9027155, E2221251]

This issue applied to Outlook 2010 when Outlook was in Cached Exchange Mode.

If the user selected a search folder and clicked Open in New Window on the View tab or on the context menu, Outlook stopped responding.

This has been fixed.

Unable to delete items using the keyboard when working offline in Outlook 2003/2007 [Ref 9027155, E2237052]

This issue applied to Outlook 2003/2007 when Outlook was in Cached Exchange Mode and the user had selected the option to work offline.

If the user tried to delete archived or unarchived items by pressing the Delete key or Ctrl + D, the attempt failed and Outlook displayed the following message:

The operation cannot be performed because the connection to the server is offline.

This has been fixed.

After end users upgraded, Virtual Vault no longer appeared in the Navigation Pane [Ref 9027046, 9027061, E2239213, E2239200]

If end users upgraded the Outlook Add-In to Enterprise Vault 9.0.1 by running the Outlook Add-In .msi file on their own computers, Virtual Vault no longer appeared in the Outlook Navigation Pane. Users had to open the Vault Cache Properties dialog box and select the vault again on the Virtual Vault tab.

This has been fixed.

Users could not archive items manually after a mailbox move [Ref 9027259, E2248777]

In some circumstances, users could not archive items manually after their mailboxes were moved from Exchange Server 2003 to Exchange Server 2007. The attempt failed with the following error message:

You cannot archive items from this location.

This has been fixed.

Hard delete (Shift + Delete) when there are empty folders below a folder containing a shortcut [Ref 9027671, E2272460, E2272467]

This issue occurred when:

The result of this issue was that the folders below the folder that contained the shortcut or shortcuts were deleted. The expected behavior is that no folders are deleted.

This has been fixed.

Changes to DWA support

DWA users could not retrieve attachments from unarchived messages [Ref 9027558, E2258962]

Following the upgrade to Enterprise Vault version 9.0.1, DWA users could not retrieve attachments from mail items that had not been archived.

This has been fixed.

Changes affecting Mac OS X users

Enterprise Vault client for Mac OS X users could not open archived receipt messages [Ref 9027833, E2267336]

After Enterprise Vault had archived any of the following types of messages, users could not view, reply to, or forward them:

This has been fixed. However, there are some limitations, which are determined by the version of Microsoft Exchange Server and Microsoft Outlook in your environment.

Exchange Server 2003

The version of Microsoft Outlook on the Enterprise Vault server imposes the following limitations in this Exchange Server environment:

Exchange Server 2007, Exchange Server 2007 Service Pack 1 with Update Rollup 4 (EWS), and Exchange Server 2010

The following limitations apply in these Exchange Server environments when an archived receipt message is opened:

This behavior differs from normal Entourage behavior, but it is identical to that of Outlook on Windows.

Changes to Exchange Server archiving

SetEVThrottlingPolicy.ps1 script may not have prevented throttling of Exchange 2010 archiving tasks [Ref 9026931, E2232718]

In some circumstances, the changes made by the SetEVThrottlingPolicy.ps1 script provided with Enterprise Vault 9.0 may not have prevented Exchange 2010 archiving tasks from being throttled.

This has been fixed. You must re-run this script in all Enterprise Vault environments that were previously upgraded to Enterprise Vault 9.0.0 or Enterprise Vault 9.0.1.

For more information, see the section called Configuring the Exchange 2010 throttling policy on the Vault Service account in Installing and Configuring.

In some circumstances Vault Cache synchronization and Enterprise Vault's PST functionality could fail [Ref 9027014, E2161210]

In some circumstances, particularly during heavy processing, one or more of the following Enterprise Vault functions could fail:

This has been fixed.

Remote access to Exchange calendar items could make Storage Online process fail [Ref 9027190, E2246285]

Attempted access to Exchange calendar items could make the Storage Online process fail. The following message appeared in the event log:

Event Type:      Warning
Event Source:    Enterprise Vault
Event Category:  Storage
Event ID:        6654
Description:
Online Process (1) - Restarting failed process
The process has failed abnormally and will be restarted automatically.
Exit Code: 0xc0000374

The issue occurred, for example, when moving archives to remote sites.

This has been fixed.

Multiple copies of non-mail items appeared in archives [Ref 9027441, E2253624]

In some circumstances, multiple copies of non-mail items, such as calendar appointments and tasks, appeared in users' archives. This happened when users moved either folders that contained non-mail items or individual non-mail items in their Inboxes.

This has been fixed.

A6 queue was flooded with requests to update moved shortcuts after upgrade to Enterprise Vault 9.0.1 [Ref 9027368, E2253516]

In Enterprise Vault 8.0 SP2, Enterprise Vault incorrectly marked Exchange mailbox root folders as having moved. This had no effect until an upgrade to Enterprise Vault 9.0.1, after which Enterprise Vault treated all the folders in these mailboxes as moved. For each folder that contained shortcuts, Enterprise Vault then generated a "process moved items" request in the Exchange Mailbox task MSMQ A6 queue. The result was a performance drain on the Exchange Mailbox task and a backlog of items on the A6 queue, with delays to the update of legitimately moved items.

The problem did not affect mailboxes that Enterprise Vault enabled in releases after Enterprise Vault 8.0 SP2.

This has been fixed.

Journal archiving wrongly treated Active Directory contacts as distribution lists [Ref 9026855, E2226985]

In some circumstances, when the Enterprise Vault journal archiving task encountered an Active Directory contact in a distribution list, it wrongly treated it as another distribution list rather than an individual contact.

When this happened, Enterprise Vault wrote the following error to the event log:

Event:       3257
Source:      Enterprise Vault
Category:    Journal Task
User:        N/A
Computer:    evsrv1.ev.local
Description: Failed to open distribution list [(null)].

This has been fixed.

Distribution list expansion could cause the journal archiving task to fail [Ref 9027107, E2242685]

In some circumstances, the Enterprise Vault journal archiving task failed during the expansion of distribution lists.

This has been fixed.

If you target Exchange 2010 servers, and any of the messages that you archive contain hidden users or distribution lists, see http://www.symantec.com/docs/TECH154813 on the Symantec Support Web site for additional configuration information.

Changes to Domino server archiving

Mandatory hotfix for Lotus Domino server 8.5.1 Fix Packs 4 and 5

For information about an IBM hotfix that is required if you are using Lotus Domino server 8.5.1 Fix Pack 4 or Fix Pack 5 on the Enterprise Vault Domino Gateway, see Lotus Domino server 8.5.1 Fix Packs 4 and 5 on the Enterprise Vault Domino Gateway: mandatory hotfix in this document.

Denying access to the mailbox archive for certain Domino mailbox users [Ref 9026621, E2204134]

The Domino Provisioning task synchronizes certain ACL entries on a mail file to the associated archive. Users with access to the mail file also have access to the associated archive. Access permissions are assigned by means of a specific username ACL entry, or membership of a person, or mixed group ACL entry.

The registry setting DominoProvisioningACLSyncFilters lets you specify the names of Domino users or groups whose mail file ACL entry you do not want synchronized automatically to the associated Enterprise Vault archives.

Details of this setting are provided in the Agents section of the Registry Values manual.

Domino Archiving task continued processing when no work to do [Ref 9027040, E2141168]

In some circumstances, the Domino Archiving task continued to process mailboxes when there were no items to archive. The task continued processing until the end of the scheduled window.

This has been fixed. The Domino Archiving task stops when there is no more work to do.

Administration operations could fail in Domino cluster [Ref 9028195, E2318172]

When a Domino server had been added to the Enterprise Vault site as the preferred Domino server, administration operations failed when that server was not available.

The problem affected Domino-related Administration Console operations and archiving.

This has been fixed.

Changes to Administration Console

Improved Administration Console performance when no Internet connection [Ref 9028004, E2246599.htm]

When a server had no Internet connection the Administration Console could take a long time to show the task list.

This has been fixed. By default, the Task Controller does not check for publisher certificate revocation.

The check is controlled by an entry in the file TaskController.exe.config in the Enterprise Vault program folder.

If you want to force the Task Controller to check for certificate revocation, do the following:

  1. Make a safety copy of TaskController.exe.config.
  2. Use Notepad to open TaskController.exe.config.
  3. Search for the following line:
    <generatePublisherEvidence enabled="false"/>
    
  4. Edit the line to change "false" to "true":
    <generatePublisherEvidence enabled="true"/>
    
  5. Save the file.

Changes to storage

Storage server unresponsive when restoring large items [Ref 9026689, E2047085]

An Enterprise Vault Storage server could become unresponsive when restoring items that were larger than 4 MB.

This has been fixed.

Partitions are now supported on the Oracle Sun ZFS Storage Appliance device [Ref 9026924, E2178512]

The New Partitions wizard now includes the Oracle Sun ZFS Storage Appliance in the list of supported devices.

Changes to EVSVR

Corrupt CAB file caused EVSVR to terminate unexpectedly [Ref 9026818, E2158456]

A corrupt CAB file could cause EVSVR to terminate unexpectedly with the following event log entry:

Event : 1000
Source : Application Error
Category : (100)
Description:
Faulting application evsvr.exe, version 8.0.4.1991, faulting module
EVCabinet.dll, version 8.0.4.1991, fault address 0x0001e32b.

The unexpected termination also prevented restorations because StorageRestore.exe also terminated unexpectedly with the following event log entry:

Event : 1000
Source : Application Error
Category : (100)
Description:
Faulting application StorageRestore.exe, version 8.0.4.1991, faulting module
EVCabinet.dll, version 8.0.4.1991, fault address 0x0001e32b.

This has been fixed.

Changes to File System Archiving

Error on recall of PowerPoint files on Celerra if the file's owner was changed [Ref 9026949, E2081836]

A problem occurred when a user other than the original owner recalled a PowerPoint 97-2003 .PPT file from a placeholder, but did not modify the file. When Enterprise Vault reverted the file to a placeholder, subsequent attempts by any user to recall the file failed and generated the following warning in the Enterprise Vault event log:

Event Type:     Warning
Event Source:   Enterprise Vault
Event ID:       6287
Description:
Unable to fetch item from <computer>
Reason: Catastrophic failure [0x8000ffff]
Archive name: <archive>
Archive Folder Path: <path>

The problem occurred because PowerPoint changes the file size but not the modified date and time value when the user information for the file changes. Since the modified date and time value is unchanged, Enterprise Vault reverts the file to a placeholder without re-archiving the file. There was then a mismatch between the file size recorded in the new placeholder and the file size of the original archived file. The file size mismatch produced the error on any further attempt to open the file.

This has been fixed, by resolving the file size mismatch.

A File System Archiving task did not process any target volumes if one or more file servers were unreachable [Ref 9026979, E2201335]

Previously, a File System Archiving task did not run if any of its target file servers were unreachable.

Now, the File System Archiving task logs the details of any unreachable file servers and processes the target volumes of the reachable file servers.

For an archiving run, the File System Archiving task records the details of the unreachable file servers in the summary section of the File System Archiving report, and also in the event log. For archive permissions synchronization, file version pruning, and deletion of archived files after placeholder deletion on EMC Celerra devices, the task records an error in the event log only.

Failover and performance issues on a clustered Windows 2008 file server when the resource group contained a GPT initialized disk [Ref 9027024, E2081901]

Configuring File System Archiving on a clustered Windows 2008 file server where the resource group contained a GUID partition table (GPT) initialized disk could result in failover and performance issues. This issue was documented in the following technical note on the Symantec Support Web site:

http://www.symantec.com/docs/TECH135458

This has been fixed.

Changes for Centera

Improvements to item storage on Centera devices [Ref 9026927, E2183152]

As a result of changes to the way the converted content of attachments is stored on Centera devices, the number of small blobs created has been reduced. As a result, retrieving items from Centera devices is now more efficient.

Changes to SharePoint support

SharePoint archiving report showed incorrect information [Ref 9027023, E2237932]

The SharePoint archiving report showed incorrect information for 'Total old items ready to be removed' and 'Estimated space saved after removing old items' in report mode.

This has been fixed.

Installation of Web Parts could fail if web.config was missing [Ref 9026882, E2114234]

If the file web.config was missing from the IIS Web site, installation of the Enterprise Vault Web Parts could fail.

This has been fixed.

Changes to Enterprise Vault Reporting and FSA Reporting

Error when creating an FSA Reporting database on SQL Server 2008 R2 [Ref 9027655, E2255926]

A problem occurred if you attempted to create an FSA Reporting database on SQL Server 2008 R2.

Enterprise Vault created the database, but the Administration Console wizard failed and displayed the following error:

Enterprise Vault failed to create this FSA Reporting database:
Database: <name>
On SQL Server: <name>
Reason: Unspecified error

This has been fixed.

Changes to the Deployment Scanner

The Deployment Scanner did not detect 64-bit versions of VERITAS Cluster Server [Ref 9028142, E2311467]

The Deployment Scanner did not detect 64-bit versions of VERITAS Cluster Server (VCS).

This has been fixed.

Other changes

Various reliability and performance improvements [Ref 9027095, 9027161, E2160881, E2183986, E2184880, E2190381, E2202292, E2212728]

Various enhancements to Enterprise Vault have improved Enterprise Vault robustness and performance, especially in relation to the following:

Schema upgrade for Enterprise Vault's auditing database [Ref 9027277, E2209640]

In some circumstances, the following stored procedures used by Enterprise Vault auditing caused high CPU utilization:

If you use Enterprise Vault auditing and these stored procedures show high CPU utilization, use the following procedure to upgrade the audit database schema:

  1. Back up your EnterpriseVaultAudit database.
  2. Stop all Enterprise Vault services on all the Enterprise Vault servers in your environment.
  3. In the Enterprise Vault installation folder (normally C:\Program Files\Enterprise Vault), locate the SQL script called Audit_Schema_Upgrade.sql.
  4. Under an account that has db_owner credentials, run Audit_Schema_Upgrade.sql against the EnterpriseVaultAudit database.
  5. Restart all the Enterprise Vault services in your environment.

Archived items remained in a 'pending' state [Ref 9027223, E2247679]

It was possible for archived items to remain in a 'pending' state because of a StorageFileWatch process failure. When this happened, the event log contained the following error:

Source:        Enterprise Vault
Event ID:      13360
Level:         Error
Description:
Conversion failed when converting the nvarchar value '-1' to data type bit.

This has been fixed.

Updated MOM and SCOM management packs [Ref 9027670]

The following events have been added to the Enterprise Vault management packs for the MOM and SCOM monitoring tools:

Code
Type
Identifier
Text
3422 Error
AGENTS_E_RUNNING_ACCOUNT_INVALID_ THROTTLING_POLICY_GENERIC Exchange task associated mailbox has an invalid throttling policy applied
45336
Error
EV_DCC_E_DCS_NOT_AVAILABLE
Data Classification Client connection error
45341
Error
EV_DCC_E_DCS_NOT_CONFIGURED
Data Classification Client not configured
41289
Warning
EVMonJMbxNotScanned
Domino: Journal mailbox not scanned
41290
Warning
EVMonJMbxNotSubmitted
Domino: Journal mailbox not submitted
41291
Warning
EVMonExchMbxNotScanned
Exchange mailbox not scanned
41292
Warning
EVMonExchMbxNotSubmitted
Exchange mailbox not submitted

See the Administrator's Guide for information on how to use MOM and SCOM with Enterprise Vault.

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