*********************************************************************************** ***** SGMon log for \\\\FERCPRODBKUPSEC ***** ***** Local Offset =04:00 ***** *********************************************************************************** BESERVER: [10/14/15 14:15:09] [4628] 12 ForcedDisplay BESERVER: [10/14/15 14:15:09] [4628] 12 Backup server status: BESERVER: [10/14/15 14:15:09] [4628] 12 FERCPRODBKUPSEC (FERCPRODBKUPSEC ) (0300/0900) ONLINE Drift:0(0), 0. BESERVER: [10/14/15 14:15:12] [4576] -1 SetServiceStatus: state: SERVICE_RUNNING check point: 0 wait hint: 0 BECAT: [10/14/15 14:15:13] [5344] [5] [OdbcStatement::ExecDirect::959] hStatement=0x49c6fe0 ErrorCode(0) szSqlStr="select * from ControlInfo " BECAT: [10/14/15 14:15:13] [5344] [3] [CCatRecordSet::Open::1860] BECAT: [10/14/15 14:15:13] [5344] [5] [OdbcStatement::ExecDirect::959] hStatement=0x49c6fe0 ErrorCode(0) szSqlStr="SELECT * FROM CatImageFileDeleteTable " BECAT: [10/14/15 14:15:13] [5344] [3] [CCatRecordSet::Open::1925] Number of records returned: 0 BECAT: [10/14/15 14:15:13] [5344] [3] [Catalog::CleanupImages::912] Cleanup images : 0 BACKUPEXEC: [10/14/15 14:15:13] [0001] [Info] MainWindow is active = true MANAGEMENT: [10/14/15 14:15:14] [0000] TASK: Invoking action from scheduled task 'MetaData.CleanUpTimedOutConnections' at '[] ' BACKUPEXEC: [10/14/15 14:15:15] [0001] [Info] MainWindow is active = false MANAGEMENT: [10/14/15 14:15:27] [0014] 10/14 14:15:26.599[Telemetry ] Transmit Telemetry initialized. MANAGEMENT: [10/14/15 14:15:27] [0014] 10/14 14:15:26.599[Telemetry ] TelemetryRegistryHelpers initialized. MANAGEMENT: [10/14/15 14:15:27] [0014] 10/14 14:15:26.624[Telemetry ] TransmitTelemetry.TransmitMessage URL=http://statsbe.hro.rnd.veritas.com/betelemetry/stats.php, Caught WebException The remote name could not be resolved: 'statsbe.hro.rnd.veritas.com' MANAGEMENT: [10/14/15 14:15:27] [0014] 10/14 14:15:26.630[Telemetry ] Sent Telemetry Message to norton: Success. [D:\Program Files\Symantec\Backup Exec\Data\\TELEMETRY_BEWS.xml] MANAGEMENT: [10/14/15 14:15:27] [0014] 10/14 14:15:26.631[Telemetry ] TelemetryRegistryHelpers initialized. MANAGEMENT: [10/14/15 14:15:27] [0014] 10/14 14:15:26.641[Telemetry ] Skipping Telemetry Message to norton for [D:\Program Files\Symantec\Backup Exec\Data\\TELEMETRY_License_Usage.xml]: Short File [C:\Users\beservice\AppData\Local\Temp\BEShorta2ea4a3e-95f1-429f-ab30-a9022e395d45.xml] does not contain any data to transmit MANAGEMENT: [10/14/15 14:15:27] [0014] 10/14 14:15:26.641[Telemetry ] ERROR:Failed to send Telemetry Message to norton: -1 [D:\Program Files\Symantec\Backup Exec\Data\\TELEMETRY_License_Usage.xml] BACKUPEXEC: [10/14/15 14:15:32] [0001] [Info] MainWindow is active = true MANAGEMENT: [10/14/15 14:15:34] [0000] TASK: Invoking action from scheduled task 'RequerySpammer' at '[] ' BACKUPEXEC: [10/14/15 14:15:34] [0001] [Info] MainWindow is active = false BACKUPEXEC: [10/14/15 14:15:41] [0001] [Info] MainWindow is active = true BACKUPEXEC: [10/14/15 14:15:44] [0001] [Info] ConfigureStorageWizard:EnableTapeOptions Comparing fercprodbkupsec to fercprodbkupsec BACKUPEXEC: [10/14/15 14:15:44] [0001] [Info] ConfigureStorageWizard:EnableTapeOptions Comparing fercprodbkupsec to fercprodbkupsec BACKUPEXEC: [10/14/15 14:15:44] [0001] [Info] ConfigureStorageWizard:EnableTapeOptions Comparing fercprodbkupsec to fercprodbkupsec BACKUPEXEC: [10/14/15 14:15:44] [0001] [Info] ConfigureStorageWizard:EnableTapeOptions Comparing fercprodbkupsec to fercprodbkupsec BACKUPEXEC: [10/14/15 14:15:44] [0001] [Info] ConfigureStorageWizard:EnableTapeOptions Comparing fercprodbkupsec to fercprodbkupsec BACKUPEXEC: [10/14/15 14:15:44] [0001] [Info] ConfigureStorageWizard:EnableTapeOptions Comparing fercprodbkupsec to fercprodbkupsec BACKUPEXEC: [10/14/15 14:15:44] [0001] [Info] ConfigureStorageWizard:EnableTapeOptions Comparing fercprodbkupsec to fercprodbkupsec BACKUPEXEC: [10/14/15 14:15:44] [0001] [Info] ConfigureStorageWizard:EnableTapeOptions Comparing fercprodbkupsec to fercprodbkupsec BACKUPEXEC: [10/14/15 14:15:44] [0001] [Info] ConfigureStorageWizard:EnableTapeOptions Comparing fercprodbkupsec to fercprodbkupsec BACKUPEXEC: [10/14/15 14:15:44] [0001] [Info] ConfigureStorageWizard:EnableTapeOptions Comparing fercprodbkupsec to fercprodbkupsec BACKUPEXEC: [10/14/15 14:15:47] [0000] BarcodeRuleViewModel.Clone(); BACKUPEXEC: [10/14/15 14:15:47] [0000] BarcodeRuleViewModel.Clone(); BACKUPEXEC: [10/14/15 14:15:47] [0000] BarcodeRuleViewModel.Clone(); BACKUPEXEC: [10/14/15 14:15:47] [0000] BarcodeRuleViewModel.Clone(); BACKUPEXEC: [10/14/15 14:15:47] [0000] BarcodeRuleViewModel.Clone(); BACKUPEXEC: [10/14/15 14:15:47] [0000] BarcodeRuleViewModel.Clone(); BACKUPEXEC: [10/14/15 14:15:47] [0000] BarcodeRuleViewModel.Clone(); BACKUPEXEC: [10/14/15 14:15:47] [0000] BarcodeRuleViewModel.Clone(); BACKUPEXEC: [10/14/15 14:15:47] [0000] BarcodeRuleViewModel.Clone(); BACKUPEXEC: [10/14/15 14:15:47] [0000] BarcodeRuleViewModel.Clone(); BACKUPEXEC: [10/14/15 14:15:47] [0000] BarcodeRuleViewModel.Clone(); BACKUPEXEC: [10/14/15 14:15:47] [0001] [Info] ConfigureStorageWizard:EnableTapeOptions Comparing fercprodbkupsec to fercprodbkupsec BACKUPEXEC: [10/14/15 14:15:47] [0001] [Info] ConfigureStorageWizard:EnableTapeOptions Comparing fercprodbkupsec to fercprodbkupsec BACKUPEXEC: [10/14/15 14:15:47] [0001] [Info] ConfigureStorageWizard:EnableTapeOptions Comparing fercprodbkupsec to fercprodbkupsec BACKUPEXEC: [10/14/15 14:15:47] [0001] [Info] ConfigureStorageWizard:EnableTapeOptions Comparing fercprodbkupsec to fercprodbkupsec BACKUPEXEC: [10/14/15 14:15:47] [0001] [Info] ConfigureStorageWizard:EnableTapeOptions Comparing fercprodbkupsec to fercprodbkupsec BESERVER: [10/14/15 14:15:51] [4320] "Cluster" key is not present in the registry BESERVER: [10/14/15 14:15:51] [4320] Did not detect Microsoft cluster () BESERVER: [10/14/15 14:15:51] [4320] VCS cluster keys do not appear to be present in the registry BESERVER: [10/14/15 14:15:51] [4320] Did not detect VCS cluster () BESERVER: [10/14/15 14:15:51] [4320] 51 STSOBJECT: opening session BESERVER: [10/14/15 14:15:51] [4320] 51 STSOBJECT: STS Debug Info: session (3815756): 'libsts stsm_list_plugin_v9(): opening plugin directory D:\Program Files\Symantec\Backup Exec' BESERVER: [10/14/15 14:15:51] [4320] 51 STSOBJECT: STS Debug Info: session (3815756): 'libsts openp(): opening module D:\Program Files\Symantec\Backup Exec\libstspiamazon.dll' BESERVER: [10/14/15 14:15:52] [4320] 51 STSOBJECT: STS Debug Info: session (3815756): 'libsts openp(): opening module D:\Program Files\Symantec\Backup Exec\libstspipd.dll' BESERVER: [10/14/15 14:15:52] [4320] 51 STSOBJECT: STS Debug Info: session (3815756): 'libsts openp(): opening module D:\Program Files\Symantec\Backup Exec\libstspisimdisk.dll' BESERVER: [10/14/15 14:15:52] [4320] 51 STSOBJECT: STS Debug Info: session (3815756): 'libsts stsm_list_plugin_v9(): opening plugin directory D:\Program Files\Symantec\Backup Exec\ost-plugins' BESERVER: [10/14/15 14:15:52] [4320] 51 STSOBJECT: STS ERROR: session (3815756): 'libsts stsm_list_plugin_v9(): stsm_open_dir for D:\Program Files\Symantec\Backup Exec\ost-plugins failed err 2060018 platerr 3' BESERVER: [10/14/15 14:15:58] [4576] -1 SetServiceStatus: state: SERVICE_RUNNING check point: 0 wait hint: 0 HTTPD: [10/14/15 14:15:59] [0000] [dd4] 10/14 14:15:58 [1440:3540] 172.27.151.18 AgentID=29F41E2AAC1B97950148F2FFED09EC8A AgentType=105 ComputerID=03580965AC1B97950148F2FFF8CDF947 Hash Key=4DF1D0FAE261C2B0BD5DF957AA631254 HTTPD: [10/14/15 14:16:03] [0000] [dfc] 10/14 14:16:03 [1440:3580] Force to update the USN for agent id: 29F41E2AAC1B97950148F2FFED09EC8A BESERVER: [10/14/15 14:16:03] [4320] 51 STSOBJECT: initializing server BESERVER: [10/14/15 14:16:03] [4320] 51 STSOBJECT: opening session BESERVER: [10/14/15 14:16:03] [4320] 51 STSOBJECT: opening server BESERVER: [10/14/15 14:16:03] [4320] 51 STSOBJECT: STS Debug Info: session (3815756): 'libsts claim_server_dir(): opening plugin directory D:\Program Files\Symantec\Backup Exec' BESERVER: [10/14/15 14:16:03] [4320] 51 STSOBJECT: STS Debug Info: session (3815756): 'libsts openp(): opening module D:\Program Files\Symantec\Backup Exec\libstspiamazon.dll' BESERVER: [10/14/15 14:16:03] [4320] 51 STSOBJECT: STS Debug Info: session (3815756): 'amazon:amazon.com: entry stspi_open_server' BESERVER: [10/14/15 14:16:03] [4320] 51 STSOBJECT: STS Debug Info: session (3815756): 'amazon:amazon.com: Amazon stype: amazon, server name: amazon.com, sts server name: amazon:amazon.com' BESERVER: [10/14/15 14:16:03] [4320] 51 STSOBJECT: STS Debug Info: session (3815756): 'CsscClientInterface::Setup() : dlsym succeeded' BESERVER: [10/14/15 14:16:03] [4320] 51 STSOBJECT: STS Debug Info: session (3815756): 'CsscClientInterface::Setup() : Got independent client interface' BESERVER: [10/14/15 14:16:03] [4320] 51 STSOBJECT: STS Debug Info: session (3815756): 'IndependentCsscClient::GetCloudMgmtForInstance : Enter' BESERVER: [10/14/15 14:16:03] [4320] 51 STSOBJECT: STS ERROR: session (3815756): 'IndependentCsscClient::GetCloudMgmtForInstance : Instance amazon.com not found' BESERVER: [10/14/15 14:16:03] [4320] 51 STSOBJECT: STS Debug Info: session (3815756): 'IndependentCsscClient::GetCloudMgmtForInstance1 : Exception Instance with name not found in caling the other GetCloudMgmtForInstance' BESERVER: [10/14/15 14:16:03] [4320] 51 STSOBJECT: STS ERROR: session (3815756): 'CsscClientProxy::GetCloudMgmtForInstance. Throwing Exception for Instance with name not found' BESERVER: [10/14/15 14:16:04] [4320] 51 STSOBJECT: STS Debug Info: session (3815756): 'amazon:amazon.com: Instance with name not found' BESERVER: [10/14/15 14:16:04] [4320] 51 STSOBJECT: STS Debug Info: session (3815756): 'amazon:amazon.com: ' BESERVER: [10/14/15 14:16:04] [4320] 51 STSOBJECT: STS ERROR: session (3815756): 'libsts opensvh(): v11_open_server failed in plugin D:\Program Files\Symantec\Backup Exec\libstspiamazon.dll err 2060018' BESERVER: [10/14/15 14:16:04] [4320] 51 STSOBJECT: ERROR opening server: 2060018 MANAGEMENT: [10/14/15 14:16:04] [0000] WARNING: Resource 'beerrors_fr.dll' was not found. MANAGEMENT: [10/14/15 14:16:04] [0000] WARNING: Resource 'beerrors_es.dll' was not found. MANAGEMENT: [10/14/15 14:16:04] [0000] WARNING: Resource 'beerrors_jp.dll' was not found. MANAGEMENT: [10/14/15 14:16:04] [0000] WARNING: Resource 'beerrors_de.dll' was not found. MANAGEMENT: [10/14/15 14:16:04] [0000] WARNING: Resource 'beerrors_it.dll' was not found. MANAGEMENT: [10/14/15 14:16:04] [0000] WARNING: Resource 'beerrors_ko.dll' was not found. MANAGEMENT: [10/14/15 14:16:04] [0000] WARNING: Resource 'beerrors_ru.dll' was not found. MANAGEMENT: [10/14/15 14:16:04] [0000] WARNING: Resource 'beerrors_ch.dll' was not found. MANAGEMENT: [10/14/15 14:16:04] [0000] WARNING: Resource 'beerrors_zh.dll' was not found. MANAGEMENT: [10/14/15 14:16:04] [0000] WARNING: Resource 'beerrors_pt.dll' was not found. MANAGEMENT: [10/14/15 14:16:04] [0000] ERROR: LocalizedException: MANAGEMENT: [10/14/15 14:16:04] [0000] ERROR: Message: The server was unable to complete the requested operation. MANAGEMENT: [10/14/15 14:16:04] [0000] ERROR: Reason: Unable to connect to the OpenStorage device. Ensure that the network is properly configured between the device and the Backup Exec server. MANAGEMENT: [10/14/15 14:16:04] [0000] MANAGEMENT: [10/14/15 14:16:04] [0000] ERROR: Info: BEMSDK Failure Code: A0009B23 MANAGEMENT: [10/14/15 14:16:04] [0000] ERROR: Stack: at BackupExec.Management.Components.Common.ComponentHelper.ThrowLocalizeExceptionFromBEMSDKCall(Int32 bemsdkRC, CBEError bemsdkErrorList, String messageId, Object[] messageArguments, String callingMethod, String bemsdkMethod) MANAGEMENT: [10/14/15 14:16:04] [0000] at BackupExec.Management.Components.DeviceAndMedia.DeviceAndMediaError.ThrowException(UInt32 code) MANAGEMENT: [10/14/15 14:16:04] [0000] at BackupExec.Management.Components.DeviceAndMedia.DeviceAndMediaManager.GetOpenStorageLSUs(Guid machineId, String serverName, Guid credentials, String serverType) MANAGEMENT: [10/14/15 14:16:04] [0000] at BackupExec.Management.Components.DeviceAndMedia.DeviceAndMedia.GetOpenStorageLSUs(Guid machineId, String serverName, Guid credentials, String serverType) MANAGEMENT: [10/14/15 14:16:04] [0000] at SyncInvokeGetOpenStorageLSUs(Object , Object[] , Object[] ) MANAGEMENT: [10/14/15 14:16:04] [0000] at System.ServiceModel.Dispatcher.SyncMethodInvoker.Invoke(Object instance, Object[] inputs, Object[]& outputs) MANAGEMENT: [10/14/15 14:16:04] [0000] at System.ServiceModel.Dispatcher.DispatchOperationRuntime.InvokeBegin(MessageRpc& rpc) MANAGEMENT: [10/14/15 14:16:04] [0000] at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage5(MessageRpc& rpc) MANAGEMENT: [10/14/15 14:16:04] [0000] at System.ServiceModel.Dispatcher.MessageRpc.Process(Boolean isOperationContextSet) BESERVER: [10/14/15 14:16:04] [5152] -1 SecurityBO: Successfully setup RAWS certs. BACKUPEXEC: [10/14/15 14:16:06] [0001] [Info] MainWindow is active = false BACKUPEXEC: [10/14/15 14:16:07] [0001] [Info] MainWindow is active = true BACKUPEXEC: [10/14/15 14:16:08] [0001] [Error] Exception:System.ServiceModel.FaultException`1[[BackupExec.Management.Objects.ManagementOperationFault, BackupExec.UI.Model, Version=14.2.1180.1162, Culture=neutral, PublicKeyToken=null]] The creator of this fault did not specify a Reason. Stack Trace: Server stack trace: at System.ServiceModel.Channels.ServiceChannel.HandleReply(ProxyOperationRuntime operation, ProxyRpc& rpc) at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout) at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation) at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message) Exception rethrown at [0]: at BackupExec.UI.Model.Connection.EndGetOpenStorageLSUs(IAsyncResult asyncResult) at BackupExec.UI.ViewModel.CloudStorageWizardViewModel.ExecuteCloudStorageServerInfoPage(Object sender, ExecutedRoutedEventArgs e) BESERVER: [10/14/15 14:16:09] [4628] 12 ForcedDisplay BESERVER: [10/14/15 14:16:09] [4628] 12 Backup server status: BESERVER: [10/14/15 14:16:09] [4628] 12 FERCPRODBKUPSEC (FERCPRODBKUPSEC ) (0300/0900) ONLINE Drift:0(0), 0. HTTPD: [10/14/15 14:16:10] [0000] [dd4] 10/14 14:16:09 [1440:3540] SendIndexFileToClient: 172.27.151.145 GetIndex 412 Register again BACKUPEXEC: [10/14/15 14:16:09] [0001] [Info] MainWindow is active = false HTTPD: [10/14/15 14:16:20] [0000] [dfc] 10/14 14:16:20 [1440:3580] Force to update the USN for agent id: 71F0DC80AC1B979500ECE15B10BF764D HTTPD: [10/14/15 14:16:20] [0000] [dd4] 10/14 14:16:20 [1440:3540] Force to update the USN for agent id: 27650122AC1B9795000109D1EA089F6C HTTPD: [10/14/15 14:16:20] [0000] [ddc] 10/14 14:16:20 [1440:3548] Force to update the USN for agent id: 99B3354FAC1B97950148F2FF214A5FA7 HTTPD: [10/14/15 14:16:20] [0000] [dec] 10/14 14:16:20 [1440:3564] Force to update the USN for agent id: 772EF930AC1B979500ECE15BF6D05EFF MANAGEMENT: [10/14/15 14:16:27] [0014] 10/14 14:16:27.139[Telemetry ] Transmit Telemetry initialized. MANAGEMENT: [10/14/15 14:16:27] [0014] 10/14 14:16:27.139[Telemetry ] TelemetryRegistryHelpers initialized. MANAGEMENT: [10/14/15 14:16:27] [0014] 10/14 14:16:27.154[Telemetry ] TransmitTelemetry.TransmitMessage URL=http://statsbe.hro.rnd.veritas.com/betelemetry/stats.php, Caught WebException The remote name could not be resolved: 'statsbe.hro.rnd.veritas.com' MANAGEMENT: [10/14/15 14:16:27] [0014] 10/14 14:16:27.170[Telemetry ] Sent Telemetry Message to norton: Success. [D:\Program Files\Symantec\Backup Exec\Data\\TELEMETRY_BEWS.xml] MANAGEMENT: [10/14/15 14:16:27] [0014] 10/14 14:16:27.170[Telemetry ] TelemetryRegistryHelpers initialized. MANAGEMENT: [10/14/15 14:16:27] [0014] 10/14 14:16:27.186[Telemetry ] Skipping Telemetry Message to norton for [D:\Program Files\Symantec\Backup Exec\Data\\TELEMETRY_License_Usage.xml]: Short File [C:\Users\beservice\AppData\Local\Temp\BEShort881269cd-7ffe-40e1-a3b8-6aa731f43dc7.xml] does not contain any data to transmit MANAGEMENT: [10/14/15 14:16:27] [0014] 10/14 14:16:27.186[Telemetry ] ERROR:Failed to send Telemetry Message to norton: -1 [D:\Program Files\Symantec\Backup Exec\Data\\TELEMETRY_License_Usage.xml]