12-21-2022 02:31 PM
I have an issue with my 5230 appliance (I know it's EOSL). I do have a hardware maintenance on the device but not software support.
I have access to CLISH, however I can't elevate due to, what I presume, is the system-root being full. I have access via the IPMI too which is something mentioned I would need, however I'm not sure where to go to from here.
When I login to the appliance via PuTTY I get the below, again which is down to the system-root being full.?
"Unable to authenticate user for web service access. An internal error occurred. See the Troubleshooting Guide for detailed solutions."
When I tried to intrusion prevention system (IPS) policy, I get "Unable to communicate with the SDCSS Util Daemon." I tried to start the service but it fails
https://www.veritas.com/support/en_US/article.100040041
Where do I go to from here?
Solved! Go to Solution.
01-11-2023 04:31 AM
I deleted the MegaSAS.log and I am now able to get back on to the system.
12-26-2022 01:19 PM
01-02-2023 05:03 AM
Thanks, as mentioned Veritas already said they can't support me as I don't have a software contract with them, so I'm on my own. This device will used to restore legacy backups as we have moved to a new solution, but I want to have it working.
I'll look into the single user mode
01-10-2023 04:47 AM
I have identified the MegaSAS.log that is taking up 69gb of storage.
Is it OK to delete that file?
01-11-2023 04:31 AM
I deleted the MegaSAS.log and I am now able to get back on to the system.