on 05-12-2011 07:31 AM
Check this on client:
1. Type the following command: VSSADMIN LIST WRITERS
2. Review the output and identify the Last Error failure status for the specific VSS Application Writer involved in the backup operation.
3. Ensure that the remaining writers are all showing:
State: [1] Stable
Last Error: No error
If there are no errors with the steps written before proceed with:
After doing these you will need to check in Netbackup what kind of snapshot client you are currently using. It’s detailed below.
Service pack version of your 2003 OS, Installing W2003 service pack 2 is known to resolve this issue.
Take note of all these results for further actions to be done.
On the other hand, going to Netbackup try these:
In case the first steps done here were unsuccessful I will suggest you to disable the snapshot options clearing the option enable windows open file backups for this client until you were able to solve this problem with Microsoft or your windows admin.
In case you'll need to open a case with Symantec, set you debug loggin in 5 for the client in question and after running the backup gather the bpfis and bpbkar logs.
On top of SP2, it is advisable to install VSS roll up patch as well: