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Level 4
Partner Accredited

SymWISE(Symantec Web-based Information Sharing Exchange), Symantec’s new product support Knowledge Management System (KMS), is now available for Customers and Partners. This new system is an online resource for comprehensive support information for all Symantec products. This solution is just one major component of a large-scale effort to provide solid online resources and self-service options, for Symantec employees, customers, and partners. Try it out today


The robust content in this extensive product knowledgebase is created by Symantec product experts and includes information such as:

  • Best practices
  • Documentation
  • Downloads
  • How to instructions
  • Release details
  • Technical product information
  • Troubleshooting tips
  • Up-to-date security alerts...and much more

SymWISE delivers this continually updated information with a fast, intuitive search engine, making it easy to find the information you need—when you need it—for any Symantec product.

SymWISE offers:

  • 24 x 7 support availability. Easy access to important technical support information when needed, 24x7—minimizing the need to call support agents and opening and tracking support cases.
  • Enhanced customer experience. Improved customer support experience, via high-quality support information, enhanced search results, and intuitive user interface.
  • Faster access to knowledge. Enhanced access to product knowledge that is continually created and updated by technical experts.
  • Improved productivity. Faster issue resolution, via robust and consistent content—resulting in improved productivity.
  •  Superior customer service. Improved level of customer service, as our support agents access the consolidated and comprehensive product support information in SymWISE—resolving your issues faster and more effectively.
Level 6

The content of the old Altiris KB appears to have been migrated into Symwise, as I have been able to find tech notes and articles from the Altiris KB in there.

The only complaint I have is that the URL is not memorable. Maybe one day we can just type in something like and find ourselves in the right place.

Version history
Last update:
‎11-03-2010 06:06 AM
Updated by: