Troubleshooting email notifications has been a mysterious task for a lot of Backup Exec users. Many of us wonder how/where to start troubleshooting email notifications.
Once email notifications are configured in Backup Exec and enabled in Job properties, they either work or don't work. You only come to know there's some problem with the Email notifications when if fails to deliver email messages.
This article shows how to troubleshoot issues with already configured Email Notifications which fail to trigger/deliver emails.
Before you start troubleshooting check all the following:
For more information on how to configure email notifications see:
If Backup Exec fails to send email notifications after all the above settings and configurations are confirmed, following is the best way to troubleshoot email notifications.
Step-by-Step instructions on how to troubleshoot email notifications:
A. Start SGmon (live debugging monitor):
B. Send a test notifications or run a test job with email notification configured.
C. Search for a valid solution using SymWISE (Symantec's Knowledge Base):