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Knowledge Base Articles

The Secret to Smooth NetBackup 6.0 Upgrades? Preparation.

The challenge was this: Some organizations were requiring as many as four or five attempts to upgrade to NetBackup 6.0 successfully. Why? Dan, a NetBackup tech support specialist at Symantec, pondered that question as he worked with one of them, a l...

Turls by Level 6
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Tech Support Cracks the Case: Fast Fixes Without the Finger Pointing

This is about a federal agency—one of the biggest—that faced big IT problems. A 12-million-dollar product implementation ground to a halt and 22 problem reports were opened within two weeks. Then within those same two weeks, all 22 problems were solv...

Turls by Level 6
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